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Remote Director Case Management Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

The position is fully remote. Background check required. Rotational shifts (Performance based 8 ... Accurately documents all customer interactions using Case Management or Customer Relationship ...

White Tiger Connections

Tax Director

Kaysville, UT · Remote

$150K - $200K/yr

This is a remote position. About the Firm We are representing a full-service CPA firm serving ... About the Role Our client is seeking a Senior Tax Manager or Director to lead its small business ...

Theirc

Health Program Manager

Salt Lake City, UT · On-site +1

... Case Management. This role ensures culturally responsive, linguistically accessible, trauma ... The position reports to the Executive Director. Major Responsibilities: Responsibilities include ...

3form

OEM Account Director

West Valley City, UT · Remote

The OEM Account Director is responsible for driving profitable revenue growth through strategic ... Familiarity with CRM platforms and sales analytics tools. Location: * Remote (U.S.-based) * Travel ...

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Remote Director Case Management information

What is a remote director case management?

A Remote Director of Case Management is a senior healthcare professional who oversees the case management department or program for a hospital, healthcare system, or insurance company while working remotely. Their responsibilities include supervising case managers, ensuring compliance with regulations, optimizing patient outcomes, and managing resources efficiently. They collaborate with clinical teams, develop policies, and monitor performance metrics to improve patient care coordination. Working remotely, they leverage technology to communicate, review cases, and lead their teams effectively.

How does a remote director case management effectively lead and support their team while working remotely?

As a Remote Director of Case Management, you will typically leverage digital communication tools and regular virtual meetings to maintain strong connections with your team. Effective remote leadership involves setting clear expectations, providing consistent feedback, and ensuring open lines of communication to address any challenges. You may collaborate closely with interdisciplinary teams, including nurses, social workers, and physicians, coordinating care plans and optimizing patient outcomes. Building trust and fostering a supportive, results-driven culture remotely is essential for team cohesion and success.

What are the key skills and qualifications needed to thrive as a remote director case management, and why are they important?

To thrive as a Remote Director Case Management, you need a solid background in nursing or social work, leadership experience, and a relevant degree or licensure (such as RN or LCSW). Familiarity with case management software, electronic health records (EHRs), and utilization review systems is typically required, along with certifications like CCM or ACM. Strong communication, problem-solving, and organizational skills are essential for leading teams and coordinating care across diverse settings. These competencies ensure effective patient outcomes, regulatory compliance, and efficient management of remote case management teams.

What is the difference between Remote Director Case Management vs Remote Case Manager?

AspectRemote Director Case ManagementRemote Case Manager
CredentialsRN, BSN, or relevant healthcare management certificationsRN or relevant healthcare certifications
Work EnvironmentOversees teams, manages programs, strategic planningProvides direct patient support, manages individual cases
Employer & IndustryHospitals, insurance companies, healthcare organizationsHospitals, clinics, insurance providers
Search & Comparison IntentLeadership, management, program oversightPatient care, case coordination, direct support

The main difference is that Remote Director Case Management focuses on overseeing teams and programs at a strategic level, while Remote Case Managers handle direct patient interactions and case coordination. Both roles require healthcare credentials, but the director position involves leadership responsibilities and program management.

What are popular job titles related to Remote Director Case Management jobs in Utah?

For Remote Director Case Management jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Director Case Management jobs in Utah look for?

The top searched job categories for Remote Director Case Management jobs in Utah are:

Remote Director Case Management jobs near you
Infographic showing various Remote Director Case Management job openings in Utah as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, 1% Temporary, and 6% Contract. Highlights an 21% In-person, and 79% Remote job distribution.

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$17/hr

Full-time

Re-posted 5 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role requires at least 3 years of customer service or contact center experience.
This job post is for the October 2026 new hire class. 


This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. 
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification. 
Key Tasks 
  •     Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies 
  •     Make outbound calls as necessary based on business needs 
  •     Resolve or escalate customer inquires in a timely manner 
  •     Encourage use of electronic communication with customers 
  •     Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system 
  •     Follow SOPs and policies 
  •     Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys. 
  •     Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support 
  •     Use frequently asked questions (FAQs) and help look up and provide information to inquiries 
  •     Utilize departmental knowledge bases and training material to answer customer inquiries 
  •     Maintain up-to-date knowledge of policies and procedures as applicable 
  •     Adhere to published schedule according to attendance guidelines 
  •     May be required to work some weekends and holidays 
  •     Perform other duties as assigned 

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