ZipRecruiter

Log In

2

Remote Digital Operations Manager Jobs in Chevy Chase, MD

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Our Digital Modernization Division is an information technology and management consulting ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

Addison Group

Digital Coordinator

Bethesda, MD · Remote

$20/hr

Hybrid schedule -- onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday | Standard ... Coordinate daily operational tasks to support account and campaign management teams * Maintain ...

Moore DM Group LLC

Digital Media Planner

Lanham, MD · On-site +1

$75K - $90K/yr

And part is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design. #LI-remote Moore is a data-driven constituent experience management ...

Moore DM Group LLC

Digital Media Planner

Lanham, MD · On-site +1

$75K - $90K/yr

And part is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design. #LI-remote Moore is a data-driven constituent experience management ...

Moore

Digital Media Planner

Lanham, MD · Remote

And part is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design. #LI-remote Moore is a data-driven constituent experience management ...

previous pagenext page

Showing results 21-40

All JobsDigital Operations JobsRemote Digital Operations Manager JobsRemote Digital Operations Manager Jobs in Chevy Chase, MD

Remote Digital Operations Manager information

See Chevy Chase, MD salary details

$67.6K

$78.5K

$97.1K

How much do remote digital operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote digital operations manager in Chevy Chase, MD is $78,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $79,200.00 per year, depending on experience, location, and employer.

What is a remote digital operations manager?

A Remote Digital Operations Manager is a professional responsible for overseeing and optimizing digital processes and workflows within an organization, while working remotely. Their duties typically include managing digital projects, coordinating cross-functional teams, implementing digital tools and strategies, and ensuring efficient operation of online platforms. They play a crucial role in streamlining digital operations, improving productivity, and supporting business goals from a remote location. This role requires strong communication, organizational, and technical skills, as well as experience with digital platforms and remote collaboration tools.

What are the key skills and qualifications needed to thrive as a remote digital operations manager?

To thrive as a Remote Digital Operations Manager, you need expertise in digital project management, process optimization, and a solid background in business or operations management, often backed by a relevant degree. Familiarity with project management tools (like Asana, Trello, or Jira), CRM systems, and data analytics platforms is typically required. Strong leadership, communication, and problem-solving skills set top performers apart, especially when coordinating distributed teams. These skills and qualifications are crucial for maintaining efficient digital workflows, driving organizational goals, and ensuring seamless remote collaboration.

How does a remote digital operations manager typically collaborate with cross-functional teams while working remotely?

As a Remote Digital Operations Manager, collaboration with cross-functional teams is often facilitated through digital project management platforms, regular virtual meetings, and asynchronous communication tools. You’ll frequently coordinate with departments such as marketing, IT, and customer support to streamline workflows and ensure alignment on digital initiatives. Clear communication and proactive status updates are crucial to overcoming the challenges of time zone differences and remote collaboration. Building strong relationships and setting clear expectations helps maintain productivity and fosters a collaborative team environment.

What is the difference between Remote Digital Operations Manager vs Remote Digital Marketing Manager?

AspectRemote Digital Operations ManagerRemote Digital Marketing Manager
Primary FocusOverseeing digital processes, workflows, and operational efficiencyPlanning and executing marketing campaigns, content strategy, and brand promotion
Required SkillsProject management, digital tools, process optimizationSEO, content creation, analytics, advertising
Work EnvironmentCollaborates with IT, operations, and cross-functional teamsWorks closely with creative, sales, and marketing teams
Common CertificationsProject Management Professional (PMP), Agile certificationsGoogle Analytics, HubSpot, SEO certifications

The Remote Digital Operations Manager primarily focuses on streamlining digital workflows and ensuring operational efficiency across digital platforms. In contrast, the Remote Digital Marketing Manager concentrates on developing marketing strategies and campaigns to promote brands online. While both roles require digital skills and collaboration, their core responsibilities and skill sets differ significantly, making each role unique within the digital industry.

What cities near Chevy Chase, MD are hiring for Remote Digital Operations Manager jobs?

Cities near Chevy Chase, MD with the most Remote Digital Operations Manager job openings:

Remote Digital Operations Manager jobs near you

Operations Lead (Enterprise Platforms)

ICF

Reston, VA • Remote

Full-time

Re-posted 12 days ago

Key responsibilities

  • Oversee day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Monitor operational performance, identify risks, and implement corrective actions to improve operational efficiency and customer outcomes.

Job description

Please note:This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domainexpertisewith innovative technologies to design, build, modernize, andoperatemission-critical systems that improve operational efficiency and customer experience.

ICF is seeking an experiencedOperations Leadto oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize andconsolidatemultiple customer support organizations into a unified enterprise customer engagement capability.

Working closely with the Program Manager and Government stakeholders, the Operations Lead will provide leadership for contact center operations, workforce management, quality assurance, training, and knowledge management while guiding the operational integration and continuous improvement of customer support services. The successful candidate willpossessstrong operational leadership skills, business acumen, and experience leading large contact center organizations through modernization and organizational change.

Job Location

Remote work within the United States is authorized.Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Key Responsibilities

  • Lead day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services while driving operational transformation and modernization initiatives.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Ensure operational performance meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, customer experienceobjectives, and other performance metrics.

  • Drive operational consistency, process standardization, and consolidation of customer support functions into a unified enterprise operating model.

  • Lead operational readiness activities supporting modernization initiatives, technology deployments, service transitions, and organizational change.

  • Monitor operational performance,identifyrisks, and implement corrective actions to improve operational efficiency and customer outcomes.

  • Build collaborative relationships with Government stakeholders, program leadership, operational teams, and service delivery partners to ensure successful program execution.

  • Prepare operational dashboards, reports, and leadership briefings that communicate operational performance, trends, and recommendations.

Basic Qualifications

  • Ability to obtain andmaintaina Public Trust determination.

  • Mustresidein the United States, and work must be performed within the United States.

  • Bachelor's degree from an accredited institution or equivalent combination of education and experience.

  • 8+ years of experience leading enterprise contact center or customer engagement operations, including responsibility for operational performance, workforce leadership, and service delivery.

  • 5+ years of experience leading managers or supervisors responsible for customer support operations

Preferred Qualifications

  • Experience supporting Tier 0 service capabilities, including call deflection, service demand analysis, process automation, and continuous service improvement.

  • Experience overseeing workforce management, quality assurance, training, and knowledge management functions.

  • Experience managing operational performance using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality metrics, and customer satisfaction measures.

  • Experience leading operational transformation, service modernization, or organizational change initiatives.

  • Experience supporting federal government customer engagement or contact center programs.

  • Experience leading contact center consolidation, modernization, or operational transformation initiatives.

  • Experience supporting omnichannel customer engagement environments.

  • Experience with customer relationship management (CRM), IT service management (ITSM), or customer engagement platforms.

  • Lean Six Sigma, ITIL Foundation, Project Management Professional (PMP), or other relevant operational management certifications.

Professional Skills

  • Demonstrated leadership and supervisory experience leading multidisciplinary operational organizations.

  • Strong business acumen with the ability to balance customer expectations, operational priorities, contractual requirements, and organizationalobjectives.

  • Excellent communication, stakeholder engagement, and relationship management skills.

  • Strong analytical and problem-solving skills with the ability to make data-driven operational decisions.

  • Ability to lead teams through organizational change whilemaintainingoperational performance and customer satisfaction.

  • Proven ability to foster collaboration across operations, workforce management, quality assurance, training, knowledge management, and program leadership.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$174,701.00 - $296,992.00Nationwide Remote Office (US99)

Apply