ZipRecruiter

Log In

2

Remote Digital Operations Manager Jobs in New York

PagerDuty

Account Manager - New York

New York, NY · Remote

$105K - $125K/yr

PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time.

Solera

Operations Regional Field Manager

Manhattan, NY · On-site +1

Today, Solera processes over 300 million digital transactions annually for approximately 235,000 ... The ideal candidate is an experienced leader who excels at managing remote teams, coaching ...

ALICE + OLIVIA

Creative Operations Manager

Manhattan, NY · On-site +1

$100K - $125K/yr

The Manager, Creative Operations will partner closely with the VP, Creative Operations and work ... PREFERRED QUALIFICATIONS: • Experience supporting creative production across digital, social ...

moomoo

Futures Operations Manager

New York, NY · Remote

Jersey City, NJ or Dallas, TX or Remote About the Team & Role: The Futures Clearing Operations Manager is responsible for overseeing all clearing and settlement activities for US futures transactions ...

moomoo

Futures Operations Manager

New York, NY · On-site +1

Jersey City, NJ or Dallas, TX or Remote About the Team & Role: The Futures Clearing Operations Manager is responsible for overseeing all clearing and settlement activities for US futures transactions ...

Yusen Logistics

Sales Operations Manager

Secaucus, NJ · Remote

Overview Salary: $86,253.00 - $135,010.00 + eligible for bonus program The Sales Operations Manager ... Primarily a professional office environment or remote home office; occasional exposure to warehouse ...

Canals

Marketing Operations Manager

New York, NY · Remote

The Role The Marketing Operations Manager will play a key role in the efficient operation of the ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

previous pagenext page

Showing results 21-40

All JobsDigital Operations JobsRemote Digital Operations Manager JobsRemote Digital Operations Manager Jobs in New York

Remote Digital Operations Manager information

What are the key skills and qualifications needed to thrive as a remote digital operations manager?

To thrive as a Remote Digital Operations Manager, you need expertise in digital project management, process optimization, and a solid background in business or operations management, often backed by a relevant degree. Familiarity with project management tools (like Asana, Trello, or Jira), CRM systems, and data analytics platforms is typically required. Strong leadership, communication, and problem-solving skills set top performers apart, especially when coordinating distributed teams. These skills and qualifications are crucial for maintaining efficient digital workflows, driving organizational goals, and ensuring seamless remote collaboration.

How does a remote digital operations manager typically collaborate with cross-functional teams while working remotely?

As a Remote Digital Operations Manager, collaboration with cross-functional teams is often facilitated through digital project management platforms, regular virtual meetings, and asynchronous communication tools. You’ll frequently coordinate with departments such as marketing, IT, and customer support to streamline workflows and ensure alignment on digital initiatives. Clear communication and proactive status updates are crucial to overcoming the challenges of time zone differences and remote collaboration. Building strong relationships and setting clear expectations helps maintain productivity and fosters a collaborative team environment.

What is a remote digital operations manager?

A Remote Digital Operations Manager is a professional responsible for overseeing and optimizing digital processes and workflows within an organization, while working remotely. Their duties typically include managing digital projects, coordinating cross-functional teams, implementing digital tools and strategies, and ensuring efficient operation of online platforms. They play a crucial role in streamlining digital operations, improving productivity, and supporting business goals from a remote location. This role requires strong communication, organizational, and technical skills, as well as experience with digital platforms and remote collaboration tools.

What is the difference between Remote Digital Operations Manager vs Remote Digital Marketing Manager?

AspectRemote Digital Operations ManagerRemote Digital Marketing Manager
Primary FocusOverseeing digital processes, workflows, and operational efficiencyPlanning and executing marketing campaigns, content strategy, and brand promotion
Required SkillsProject management, digital tools, process optimizationSEO, content creation, analytics, advertising
Work EnvironmentCollaborates with IT, operations, and cross-functional teamsWorks closely with creative, sales, and marketing teams
Common CertificationsProject Management Professional (PMP), Agile certificationsGoogle Analytics, HubSpot, SEO certifications

The Remote Digital Operations Manager primarily focuses on streamlining digital workflows and ensuring operational efficiency across digital platforms. In contrast, the Remote Digital Marketing Manager concentrates on developing marketing strategies and campaigns to promote brands online. While both roles require digital skills and collaboration, their core responsibilities and skill sets differ significantly, making each role unique within the digital industry.

What are popular job titles related to Remote Digital Operations Manager jobs in New York? For Remote Digital Operations Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Digital Operations Manager jobs in New York look for? The top searched job categories for Remote Digital Operations Manager jobs in New York are:
What cities in New York are hiring for Remote Digital Operations Manager jobs? Cities in New York with the most Remote Digital Operations Manager job openings:
Remote Digital Operations Manager jobs near you

Account Manager - New York

PagerDuty

New York, NY • Remote

$105K - $125K/yr

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES
  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
  • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
BASIC QUALIFICATIONS
  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
  • Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
  • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
  • Experience working with enterprise software customers or in a DevOps environment.
  • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
  • Proven history of achieving revenue and retention goals through consultative account management.
  • Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package 
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Apply