Covenant House

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Director, Data Integrations (Internal title: Director, Development Operations) reports to the AVP, Development Operations and serves as the technical lead within the Development Operations team for connecting disparate data sources to Covenant House's CRM of record (Bonterra's EveryAction). In this role, you will have the opportunity to identify new data sources and build conduits from them into the CRM, as well as to monitor, assess, and improve existing API connections. You will also have the opportunity to support Covenant House Sites that join Covenant House International's shared data ecosystem, by providing support with data mapping and data loads during system conversions, and building integrations to support local efforts. As the fundraising landscape is changing rapidly, you will be a critical member of the team charged with reacting and responding to those needs. Your impactful work will directly support and uphold CHI's mission to end youth homelessness as we know it today.

Covenant House International adopted the EveryAction CRM in 2020, with 7 of the 12 sites based in the United States also adopting the system as their own. The CRM is built with a flexible, malleable ring-fencing solution that allows each site to maintain custom data within a shared environment, while adhering to shared business rules. Robust integrations exist with our enterprise-wide peer-to-peer fundraising platform (Bonterra's DonorDrive), our enterprise-wide accounting system (Oracle's NetSuite), and with tools used by our caging partners. Opportunities exist with dozens of platforms used by CHI and sites; we seek to seize each one and optimize it to support our increasingly complex data universe. In this role, you will enable Covenant House to spark growth by reducing barriers to critical data capture and making it accessible to those who will use it to serve more young people experiencing homelessness.

Essential Duties and Responsibilities

Integrations

• Serve as the primary point of contact for all matters related to data integration and migration

• Assess existing integration points and work with the partners using the tools to optimize them for maximum data capture and integrity with minimal hygiene gaps

• Identify opportunities and assess requests for additional integrations, collaborating with the Data Operations and Project Management teams to position each request to function within the CRM architecture and established business processes, or recommend the changes required to support the request. Convene the team of stakeholders to negotiate and then execute the best outcomes

Conversions and Migrations

• Support database conversion and migration projects by serving as the Data Mapping lead, taking ownership of migration documents, and ensuring that business decisions are shared with all stakeholders

• Support the ongoing migration of data from sources that lack an integrated data flow, by maintaining a calendar of work related to recurring flat file imports and executing the imports as needed

Operational Efficiency

• Collaborate with the Data Operations team to support data integrity and data hygiene projects as needed

• Maintain the Covenant House library of import templates within the CRM

Required Knowledge, Skills and Abilities

• Proficiency in data investigation, data integrity practices, and data quality control

• Strong problem-solving skills with attention to detail and accuracy

• Demonstrated skill at managing multiple projects simultaneously under tight deadlines

• Prior experience working with CRMs and project management tools, Microsoft Teams, Microsoft Office Suite

• Strong written and verbal communication skills

• Demonstrated comfort with a rapidly changing environment

Required Qualifications

• Minimum 5 years' experience building and maintaining API connections, with a minimum of 3 years' experience in non-profit technology stacks housing donor and donation data

• Minimum 1 year of experience in mapping and loading data within database conversion projects

Preferred Knowledge, Skills, Abilities and Qualifications

• Presentation experience

• Experience with data warehousing

Travel Requirements

• Ability to travel once per year to New York City in October for our annual in-person traditions

• Ability and willingness to travel to various site and office locations up to 10-15% of the time
  

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

Employment Type: FULL_TIME