ZipRecruiter

Log In

2

Remote Diagnostic Engineer Jobs (NOW HIRING)

Danaher

Global Engineer, Enterprise Solutions - REMOTE

$109K - $136K/yr

You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global ...

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

Perform structured remote diagnosis, including log review, service validation, event correlation ... Collaborate with Onboarding Engineers, Support Engineers, Service Delivery leadership, and project ...

Abbott

Field Service Engineer (Denver, CO)

Denver, CO · Remote

$25 - $50/hr

Troubleshoot electromechanical and software-controlled systems through remote diagnostics and on ... Bachelor's degree in Engineering, Electronics, Life Sciences, Molecular Science, or a related ...

Abbott

Field Service Engineer (Denver, CO)

Denver, CO · Remote

$25 - $50/hr

Troubleshoot electromechanical and software-controlled systems through remote diagnostics and on ... Bachelor's degree in Engineering, Electronics, Life Sciences, Molecular Science, or a related ...

Abbott

Field Service Engineer (Denver, CO)

Denver, CO · Remote

$25 - $50/hr

Troubleshoot electromechanical and software-controlled systems through remote diagnostics and on ... Bachelor's degree in Engineering, Electronics, Life Sciences, Molecular Science, or a related ...

MHI

Senior Engineer, Remote Commissioning

Lake Mary, FL · On-site +1

$91K - $125K/yr

Senior Engineer, Remote Commissioning Company Overview At Mitsubishi Power, we're not just building ... Perform advanced diagnostics and analysis of DCS, historian, and monitoring system data across gas ...

next page

Showing results 1-20

All JobsDiagnostic Engineer JobsRemote Diagnostic Engineer Jobs

Remote Diagnostic Engineer information

See salary details

$30.5K

$68.6K

$115.5K

How much do remote diagnostic engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote diagnostic engineer in the United States is $68,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Remote Diagnostic Engineer?

A Remote Diagnostic Engineer is a technical professional who remotely monitors, diagnoses, and troubleshoots issues in equipment, systems, or software for clients or internal teams. They use specialized tools and software to access and analyze data from a distance, allowing them to identify problems and recommend solutions without being physically present. This role is common in industries such as IT, automotive, manufacturing, and healthcare, where minimizing downtime is critical. Remote Diagnostic Engineers play a key role in proactive maintenance, support, and ensuring smooth operations for organizations.

What are the typical challenges faced by a Remote Diagnostic Engineer when troubleshooting issues without physical access to equipment?

As a Remote Diagnostic Engineer, one of the main challenges is accurately diagnosing issues without being onsite. This requires strong communication skills to guide local staff through complex troubleshooting steps and a deep understanding of the equipment's systems to interpret data and logs remotely. You'll often collaborate closely with field technicians, IT teams, and customers to gather information and implement solutions, relying on remote monitoring tools and clear documentation. Overcoming time zone differences and ensuring clear, precise instructions are also important aspects of the role.

What is the difference between Remote Diagnostic Engineer vs Field Service Technician?

AspectRemote Diagnostic Engineer
CredentialsTypically requires engineering degree, certifications in diagnostics or electronics
Work EnvironmentPrimarily remote, using software tools to diagnose issues
Industry UsageCommon in tech, manufacturing, and electronics industries
Job FocusAnalyzing data, troubleshooting remotely, providing solutions

Remote Diagnostic Engineers focus on diagnosing issues remotely using software tools, while Field Service Technicians perform on-site repairs and maintenance. Both roles require technical skills, but their work environments and daily tasks differ significantly.

What are the key skills and qualifications needed to thrive as a Remote Diagnostic Engineer, and why are they important?

To thrive as a Remote Diagnostic Engineer, you need strong analytical skills, a solid understanding of network and system diagnostics, and a relevant degree in engineering or computer science. Familiarity with diagnostic tools, remote troubleshooting platforms, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Excellent problem-solving abilities, effective communication, and customer service orientation are crucial soft skills for this role. These competencies ensure timely and accurate resolution of technical issues, minimizing downtime and enhancing client satisfaction.
More about Remote Diagnostic Engineer jobs
What cities are hiring for Remote Diagnostic Engineer jobs? Cities with the most Remote Diagnostic Engineer job openings:
What are the most commonly searched types of Diagnostic Engineer jobs? The most popular types of Diagnostic Engineer jobs are:
What states have the most Remote Diagnostic Engineer jobs? States with the most job openings for Remote Diagnostic Engineer jobs include:
What job categories do people searching Remote Diagnostic Engineer jobs look for? The top searched job categories for Remote Diagnostic Engineer jobs are:
Remote Diagnostic Engineer jobs near you
Infographic showing various Remote Diagnostic Engineer job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 80% Full Time, 13% Part Time, and 4% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $68,617 per year, or $33 per hour.
Remote Support Engineer - MR/CT/VL

Remote Support Engineer - MR/CT/VL

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Posted 13 days ago

Job description

Remote Support Engineer - MR/CT/VL - req1732
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

#LI-CO1
#LI-Remote
About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

Apply