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Remote Desktop Support Manager Jobs in Poughkeepsie, NY

HMG Careers

Remote Sales Manager

West Point, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Poughkeepsie, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Poughkeepsie, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

West Point, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Marlboro, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Rhinecliff, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Kerhonkson, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Chelsea, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Chelsea, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Representative

Cornwall, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Representative

Arlington, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Port Ewen, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Washingtonville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Arlington, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Shrub Oak, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Consultant Remote

Poughkeepsie, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Representative

Clintondale, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Remote Desktop Support Manager information

See Poughkeepsie, NY salary details

$14

$35

$59

How much do remote desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote desktop support manager in Poughkeepsie, NY is $35.74, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.50 per hour, depending on experience, location, and employer.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Poughkeepsie, NY?

For Remote Desktop Support Manager jobs in Poughkeepsie, NY, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Poughkeepsie, NY look for?

The top searched job categories for Remote Desktop Support Manager jobs in Poughkeepsie, NY are:

What cities near Poughkeepsie, NY are hiring for Remote Desktop Support Manager jobs?

Cities near Poughkeepsie, NY with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you

Senior Support Specialist

Kingstone Insurance Company

Kingston, NY • On-site, Remote

$80K - $95K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Summary:
We are looking for an experienced and motivated Senior Support Specialist. Reporting into the Support Manager, the perfect candidate would play a critical role in maintaining service quality, operational consistency, and audit readiness by owning escalations, validating support execution, and identifying systemic risks across IT support functions.
This position is fully remote, with occasional visits to the New York office based on business needs. Candidates will also be scheduled for an on-call rotation as required.
Salary range: $80,000 - $95,000
What you will do:
  • Act as a senior escalation point for Support Desk team members, handling complex or high impact support issues.
  • Own incident coordination and follow-through for escalated issues, ensuring appropriate communication, prioritization, and resolution.
  • Determine when issues should be escalated to Project Management or with vendors and coordinate accordingly. Ensure all requirements for escalation are met.
  • Maintain strong situational awareness of open incidents, risks, and service impacts.
  • Provide guidance and mentorship to Support Desk staff on troubleshooting techniques, escalation judgment, and customer communication.
  • Maintain a strong working knowledge of Kingstone systems, applications, and support processes.
  • Participate in onboarding and offboarding activities, ensuring the quality and completeness of support execution. (Onboard/Offboard QA, Onboard Meetings, Laptop QA)
  • Identify recurring issues or process gaps and recommend improvements.
  • Support audit and access review activities by validating documentation, access accuracy, and adherence to defined processes.
  • Partner and collaborate with IT and business teams on complex or systemic issues.
  • Drive root cause analysis for recurring or high-impact incidents and ensure preventative actions are defined and tracked.
  • Participate in On-Call rotation
What you will bring:
  • Bachelor's degree or equivalent combination of education and relevant work experience.
  • 5+ years of experience in senior IT support or service delivery within a corporate environment.
  • Experience working with ticketing systems (Jira or equivalent).
  • Demonstrated ability to handle escalations and complex support scenarios.
  • Experience supporting SaaS applications and enterprise user environments.
  • Deep understanding of audit, compliance, and regulatory processes.
  • Experience in a regulated industry such as insurance, finance, or banking.
  • Experience mentoring or serving as a senior point of escalation for other support staff.
  • Familiarity with Microsoft enterprise environments (O365, Intune, device management).
  • Strong troubleshooting and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to identify process gaps.
  • Strong organizational skills and attention to detail.
  • Demonstration of strong bias toward action, ownership, and proactive follow-through.
  • Comfort operating in ambiguity and high-priority situations.
What we offer:
  • Comprehensive health benefits
  • Life and disability insurance
  • 401(k) with company match
  • Paid parental leave
  • Paid vacation, sick time, holidays, and birthday
  • Peer recognition program
Kingstone Core Values:
  • We roll up our sleeves
  • We take ownership for Kingstone's success
  • We are nimble and move fast
  • You are not a number
Please note that Kingstone does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Kingstone.

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