Overview
CTG is seeking a dependable and customer-focused IT Support Technician to provide hands-on and remote technical support for end users in a fast-paced environment. This role is ideal for a technology professional with strong troubleshooting skills, excellent communication abilities, and experience supporting Windows, Linux, and macOS systems.
Location: Poughkeepsie, NY
Duration: Ongoing Contract
Key Responsibilities:
- Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices
- Troubleshoot hardware, software, operating system, and network connectivity issues
- Install, configure, and maintain Windows 10/11, Linux, and macOS systems
- Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades
- Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity
- Deliver in-person, phone, and remote support while maintaining high customer satisfaction
- Document incidents, resolutions, and technical procedures within ticketing systems
- Assist with workstation setups, equipment deployment, and IT inventory management
Required Skills & Qualifications:
- Strong knowledge of Windows 10/11, Linux, and macOS environments
- Experience troubleshooting desktop hardware, software, and peripheral devices
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
- Excellent analytical, troubleshooting, and problem-solving abilities
- Strong communication skills with a customer-first mindset
- Ability to work independently and collaboratively within a team environment
Experience:
- 1–3 years of experience in helpdesk, desktop support, or IT support roles preferred
Education:
- Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience
Physical Requirements:
- Ability to lift and move equipment weighing up to 30–50 lbs.
- Ability to sit, stand, and walk for extended periods
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!