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Remote Desktop Support Manager Jobs in Long Island, NY

SHI GmbH

Manager - MSP Service Support

Manhattan, NY · On-site +1

On-site MSP Manager Of IT Service Support The On-site MSP Manager of IT Service Support is a ... Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring ...

SHI

Manager - MSP Service Support

New York, NY · On-site +1

Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring ... Manage and develop a team of Support Engineers (L1, L2, Application Support, SQL DBA, O365/Azure ...

Arlo

Senior Member Support Manager

New York, NY · Remote

$90K - $110K/yr

About the Role We are looking for an experienced Senior Member Support Manager to lead and elevate ... This is a fully remote position. Why Join Arlo: * High ownership: You'll get real responsibility ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and supported by the organization. • Perform remote fixes at the desktop level, including ... Manage Experience/Skills Preferred • ConnectWise Automate and Control • Technical ...

Atlas Technica

IT Project Engineer - NYC

New York, NY · On-site +1

Hybrid - NYC Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... Desktop and mobile device deployment and troubleshooting * Cloud platform experience, including:

Atlas Technica

Systems Engineer - Hybrid

Stamford, CT · On-site +1

Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Crossing Hurdles

Sales Manager | Remote

Manhattan, NY · Remote

$90 - $150/hr

... supporting AI model development Requirements Strong professional experience in wholesale or ... Access to a desktop or laptop computer Availability to start immediately for a short-term ...

Amentum

Product Support Lead

Elizabeth, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and the ... This position is designed to administer the key oversight and management tasks of the Product ...

Pae

Product Support Lead

Elizabeth, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and the ... This position is designed to administer the key oversight and management tasks of the Product ...

Amentum

Product Support Lead

Elizabeth, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and the ... This position is designed to administer the key oversight and management tasks of the Product ...

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All JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Long Island, NY

Remote Desktop Support Manager information

See Long Island, NY salary details

$15

$36

$61

How much do remote desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support manager in Long Island, NY is $36.79, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $48.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

How to make 1000 a week remote?

A Remote Desktop Support Manager can increase earnings by taking on multiple clients, offering specialized support, or working for companies that pay higher rates for remote IT management. Building strong technical skills, certifications, and efficient scheduling can help maximize weekly income to reach or exceed $1,000. Consistent performance and expanding your client base are key factors in achieving this goal.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Long Island, NY? For Remote Desktop Support Manager jobs in Long Island, NY, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Long Island, NY look for? The top searched job categories for Remote Desktop Support Manager jobs in Long Island, NY are:
What cities near Long Island, NY are hiring for Remote Desktop Support Manager jobs? Cities near Long Island, NY with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Jr. Systems Engineer - Hybrid (Remote)

Jr. Systems Engineer - Hybrid (Remote)

Atlas Technica

Stamford, CT • Remote

Full-time

Posted 29 days ago

Job description

Position Name: Jr. Systems Engineer
Reports to: Client Technology Manager
Location/Type: Hybrid, Stamford, CT
Type: Full-Time Hourly, Non-Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. This position is classified as a 100% dedicated onsite role reporting to a client's office in Stamford. A great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers. You will be an extension of Atlas Support Team on premises with the client and directly supporting their user base and infrastructure.

Responsibilities:

  • Perform IT Support services to users onsite
  • Use of a ticketing system to manage support queries
  • Maintain documentation and comply with rules and guidelines of the organization
  • Adherence to strict change control procedures

Requirements:

  • The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills, responsibility, and follow-through
  • Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
  • Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
  • Basic understanding of networking concepts
  • Periodic travel to customer office locations within the metropolitan area will be required
  • The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Experience working in an MSP environment
  • Support of Sophos or similar product for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Experience utilizing the ConnectWise suite of products
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.