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Remote Desktop Support Manager Jobs in Forney, TX

www.exigotechnology.com

Systems Administrator

Dallas, TX · On-site +1

... managed services team members, lead consultants, desktop support, field technicians, service leadership, and vendors Schedule Remote and occasional onsite support; after-hours or weekend support may ...

Delta Delta Delta

Director of Housing Support

Dallas, TX · On-site +1

$60K - $75K/yr

Remote eligible * Travel: Up to 20% * Supervised by: Vice President of Housing * Supervises: Housing Support Manager, Volunteers & Housing Support Manager, Resources * Driving Status: Occasional KEY ...

DLM PRO

Be Seen First

Remote Recruiter

Dallas, TX · Remote

$40K - $100K/yr

... desktop computer (we will not supply) - Need to possess a phone with a US phone number that can ... support from our back office team, including client communication updates and an ATS for managing ...

CLARK ENERGIES

Remote Appointment Coordinator

Coppell, TX · Remote

$3.6K - $5.4K/wk

Laptop / Desktop / Cellphone Primary Responsibilities * Represent Clark Energies and support new ... Manage inbound calls and convert prospects into appointments * Schedule, reschedule, and verify ...

CLARK ENERGIES

Remote Appointment Setter

Coppell, TX · Remote

$3.6K - $5.4K/wk

... Desktop / Headset (Noise Canceling) Primary Responsibilities * Represent Clark Energies and support ... Manage inbound calls and convert prospects into appointments * Schedule, reschedule, and verify ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

Experience with CRM systems or customer support platforms * Familiarity with remote collaboration tools such as Slack, Zoom, or Google Workspace * Ability to manage multiple priorities efficiently ...

Lone Star Careers

Remote Sales Rep

Irving, TX · Remote

$69K - $150K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Lone Star Careers

Remote Sales Agent

Plano, TX · Remote

$69K - $150K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Lone Star Careers

Remote Sales Specialist

Plano, TX · Remote

$69K - $150K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Forney, TX

Remote Desktop Support Manager information

See Forney, TX salary details

$13

$32

$54

How much do remote desktop support manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote desktop support manager in Forney, TX is $32.59, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $43.32 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Forney, TX? For Remote Desktop Support Manager jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Forney, TX look for? The top searched job categories for Remote Desktop Support Manager jobs in Forney, TX are:
What cities near Forney, TX are hiring for Remote Desktop Support Manager jobs? Cities near Forney, TX with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Junior Project Manager for Desktop Support and Datacenter

Junior Project Manager for Desktop Support and Datacenter

PTY TECH, LLC

Dallas, TX • Remote

$34/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

THIS ROLE IS FULLY REMOTE ANYWHERE IN THE USA.

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

PTY TECH, LLC

Contract

Remote |


Qualifications:

  • Key skills: Windows 7/10, Office 2013/O365, mobile device management.

  • Hardware would range from desktops/laptops/workstations/ thin clients.

  • Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.

  • Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.

  • Prior experience supporting a client’s datacenter operations.

  • · In depth understanding of project management terminology and methodology

  • Knowledge and experience in ServiceNow are a big plus.

  • Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.

  • Excellent Customer Service skills

  • Can manage small project teams

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

Has 3-5 years of experience

Responsibilities:

  • Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments

  • Liaise with business financial leads and users to help in tracking Charge back to Project cost center.

  • Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.

  • This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.

  • Active contract tracking and management.

  • Presenting / Reporting results in various forums

  • Liaise with vendors to generate POs / Initiate SOW reviews and signoffs

  • Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)

  • Assist the team in change management activities (where applicable)

  • Provide technical assistance with computer hardware and software

  • Recommend hardware and software improvements

  • Track customer issues and resolutions