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Remote Desktop Support Engineer Jobs in Allen, TX

ICF

Lead Substation Physical Engineer - REMOTE

Dallas, TX · Remote

$101K - $133K/yr

Remote US Ready to make a difference? ICF is seeking an experienced Substation Physical Engineer to ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote desktop support engineer in Allen, TX is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you

HealthShare Engineer (Remote Opportunity)

VetsEZ

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

We are currently looking for a HealthShare Engineer for a 100% remote position supporting a large federal government healthcare modernization project. The selected candidate will support enterprise healthcare integration environments using InterSystems HealthShare, IRIS, and related middleware technologies, with a focus on production support, automation, CI/CD, and infrastructure reliability.

The HealthShare Engineer will work within a collaborative, DevSecOps-focused Agile environment, partnering with technical teams to maintain reliable production systems, streamline software delivery, and support enterprise integration capabilities.

The candidate must reside within the continental US.

Responsibilities

  • Provide strategies and solutions for automating operations and improving software delivery methodologies and technology processes.
  • Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and support backup, recovery, patching, and ADFS integrations.
  • Manage certificate administration, including updates and renewals across production and lower-level environments.
  • Provide Tier 3 support for HealthShare applications and related technologies.
  • Install, configure, patch, and maintain InterSystems base software and enterprise middleware applications.
  • Support OAuth and Single Sign-On (SSO) configuration and implementation efforts.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline, or equivalent relevant experience, with 3-5 years of professional IT and/or Federal Government contracting experience and at least 2 years supporting production systems.
  • Hands-on experience with InterSystems Cache, IRIS, or HealthShare technologies, including installation, configuration, maintenance, or production support.
  • Experience automating infrastructure, testing, or deployments using Jenkins, Ansible, Python, or similar automation technologies.
  • Experience developing and maintaining CI/CD processes, working with Unix/Linux and Apache environments, and supporting cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
  • Strong troubleshooting and problem-solving skills with excellent attention to detail and the ability to diagnose production application and infrastructure issues.
  • Strong communication and collaboration skills with experience working in Agile and/or SAFe environments and applying DevOps practices.

Additional Qualifications

  • Experience with monitoring and observability platforms such as AWS CloudWatch, Splunk, and Dynatrace.
  • Experience supporting Department of Veterans Affairs (VA) environments and large-scale enterprise middleware applications.
  • AWS Certified Solutions Architect - Associate certification is preferred.

Security Clearance Requirements

  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

  • Medical/Dental/Vision
  • 401k with Employer Match
  • PTO + Federal Holidays
  • Corporate Laptop
  • Training Opportunities
  • Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

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