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Remote Desktop Support Analyst Jobs in Allen, TX

Mondo

IT Support Analyst

Dallas, TX · Remote

Provide onsite IT support for Dallas-based employees and remote support for users across other ... Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

New

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

New

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

OneSource Virtual

Tax Operations Analyst

Coppell, TX · On-site +1

Develops and maintains process documentation (e.g., standard operating procedures, desktop ... customer support via a Service Provider or Shared Services Organization. #LI-REMOTE You are ...

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Remote Desktop Support Analyst information

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$36

How much do remote desktop support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote desktop support analyst in Allen, TX is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $27.93 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Allen, TX?

For Remote Desktop Support Analyst jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Analyst jobs in Allen, TX look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Allen, TX are:

What cities near Allen, TX are hiring for Remote Desktop Support Analyst jobs?

Cities near Allen, TX with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you

IT Support Analyst

Mondo

Dallas, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Apply now: IT Support Analyst, Onsite - Dallas, TX. Start date is ASAP for this permanent position. Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration: Permanent Compensation Range: 90k-110k/yr Benefits: Health (100% of medical premiums covered), Dental (100% of premiums covered), Vision (100% of premiums covered), 401(k) with employer match up to 6%, 14 days PTO, 9 sick days annually, 11 holidays, Employee Assistance Program, Family Planning Program Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Support Analyst serves as the primary frontline IT resource for the client's Dallas office, delivering hands-on end user support while partnering with infrastructure, security, and cloud teams to ensure a consistent and reliable technology experience across all locations. Job Summary •Provide onsite IT support for Dallas-based employees and remote support for users across other office locations as needed •Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, mobile devices, and standard business applications •Support conference rooms, audio-visual equipment, and live meeting needs, including real-time troubleshooting during meetings •Track, manage, and resolve incidents and service requests through the organization's ITSM ticketing platform, owning issues through to resolution •Assist with employee onboarding and offboarding, including device provisioning, access setup and removal, and coordination with internal stakeholders •Maintain accurate inventory of laptops, peripherals, and accessories, including assignments, moves, replacements, and secure disposal •Partner with IT leadership and adjacent teams on technology rollouts, refresh cycles, and operational improvement initiatives Minimum Requirements: •Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a sweet spot of 4-6 years •Must have experience within a law firm or private equity industry •Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365, including Exchange Online, Teams, and admin centers •Experience supporting C-level executives and senior stakeholders in a formal professional environment •Familiarity with identity and access management tools such as Entra ID, Active Directory, and Okta, including password resets and integration support •Basic understanding of networking fundamentals, including DNS, DHCP, VPN, firewalls, switches, and Wi-Fi •Clear written and verbal communication skills with a service-oriented, customer-focused mindset and strong interpersonal skills Preferred Qualifications: •Experience with endpoint management platforms such as Microsoft Intune and Azure virtual machine support •Exposure to endpoint security tools such as CrowdStrike, including alert triage and initial incident response •Familiarity with collaboration and productivity tools including Zoom, Slack, Teams, and Egnyte •Prior experience supporting users across multiple office locations nationally or globally •Experience as the sole IT resource responsible for Tier 1 ticketing at a given office location •Bachelor's degree in Computer Science or a related field, or equivalent experience in lieu of degree