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Remote Desktop Support Analyst Jobs in Provo, UT

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Technical Support Engineer II

American Fork, UT · On-site +1

You will collaborate with other teams, partners, and customers to deliver high-quality remote ... Diagnose system issues using log analysis, diagnostic tools, and documented processes * Make ...

RainFocus

Integration Specialist (Remote)

Lehi, UT · Remote

... Travel Remote opportunity. Total travel could be up to 15%. The nature of the travel is being ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

RainFocus

Integration Specialist (Remote)

Lehi, UT · On-site

... Travel Remote opportunity. Total travel could be up to 15%. The nature of the travel is being ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

RainFocus

Project Manager (Remote)

Lehi, UT

This remote role can be located anywhere in the United States of America. Total travel could be up ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

RainFocus

Project Manager (Remote)

Lehi, UT · Remote

This remote role can be located anywhere in the United States of America. Total travel could be up ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

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All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Provo, UT

Remote Desktop Support Analyst information

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How much do remote desktop support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote desktop support analyst in Provo, UT is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $28.41 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What job categories do people searching Remote Desktop Support Analyst jobs in Provo, UT look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Desktop Support Analyst jobs?

Cities near Provo, UT with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Provo, UT as of June 2026, with employment types broken down into 1% As Needed, 40% Full Time, 50% Part Time, and 9% Contract. Highlights an 35% Physical, 3% Hybrid, and 62% Remote job distribution, with an average salary of $52,914 per year, or $25.4 per hour.

Risk Strategy Execution Analyst

SoFi

Cottonwood Heights, UT • On-site, Remote

Full-time

Posted 7 days ago

Job description

The role:

The Risk Strategy Execution Analyst is responsible for assisting in the implementation of strategies and treatments in the lending space, using coordination and communication skills to help with the execution of collections initiatives that optimize collections efficiency while keeping within policy and regulation. 

What you'll do: 

  • Coordinate and facilitate the implementation of new treatments and strategies across lending products
  • Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among our partners; including Risk Infrastructure (R/I) and Engineering & Product Development (EPD)
  • Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD and R/I
  • Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring and reporting on defects
  • Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines
  • Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness
  • Offer creative solutions for driving initiatives forward despite roadblocks
  • Work with Operations and EPD partners to identify gaps in system/operations process flows ensuring alignment of strategy/intent, execution, policies, state legalities, and regulatory guidelines as it relates to contacting delinquent customers

What you'll need:

  • 5+ years of collections and operations industry experience with a bachelor's degree
  • Strong organizational skills, with the ability to keep multiple projects on track simultaneously, while recognizing and communicating risks and roadblocks
  • Advanced analytical and problem-solving skills to identify and resolve issues promptly; suggest alternative solutions; support SoFi's overarching strategic goals relative to loss prevention
  • Effective and collaborative communication skills (both verbal and written); including ability to translate business needs into detailed product requirements, and to quickly seek clarification to resolve ambiguities
  • Innovative and capable of developing creative solutions to complex, data-driven problems
  • Ability to collaborate well with teammates and business partners in a remote work setting 

Nice to have:

  • Strong SQL experience to be able to perform testing validation at a data level
  • Experience working within a Snowflake environment
  • Project management experience
  • Strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA, and a working knowledge of the impact of CFPB's Reg F on the collections landscape

Apply