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Remote Desktop Engineer Jobs in Boston, MA (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and ...

Confidential

Be Seen First

Tier 1 Technical Solutions & Support Specialist

Boston, MA · Remote

$55K - $70K/yr

Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Team members work closely with engineering to identify and resolve customer issues, and strive to ...

New

Confidential

Be Seen First

Tier 1 Technical Solutions & Support Specialist

Boston, MA · Remote

$55K - $70K/yr

Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Team members work closely with engineering to identify and resolve customer issues, and strive to ...

New

Wood Plc

GIS Analyst

Boston, MA · Remote

... engineering, and environmental applications #LI-Remote Skills / Qualifications Required: * 2 - 5 ... Proficiency using ESRI ArcGIS software (Pro, Desktop, and/or Online) * Proficiency using Microsoft ...

Booz Allen Hamilton, Inc.

Systems Engineer

Lexington, MA · On-site +1

Remote Work: Hybrid Job Number: R0247140 Location: Lexington,MA,US Share job via: Share Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big ...

Databento

Systems Engineer

Boston, MA · On-site +1

... developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders ... We accommodate 100% remote work, with teammates living around the globe and paid in their local ...

Keville Enterprises Inc.

Senior Cost Estimator

Boston, MA · Remote

$110K - $145K/yr

This remote position plays a critical role in supporting owners' representative services for a ... Collaborate with project managers, engineers, and stakeholders to validate cost assumptions.Utilize ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running ...

Draper

System Requirements Engineer

Cambridge, MA · On-site +1

$62K - $140K/yr

The System Requirements Engineer 1 is responsible for the definition, analysis, and verification of a system and subsystem requirements to shape the overall system design. The role entails ...

Draper

System Analysis Engineer

Cambridge, MA · On-site +1

$62K - $156K/yr

The System Requirements Engineer 1 is responsible for the definition, analysis, and verification of a system and subsystem requirements to shape the overall system design. The role entails ...

Draper

Model-Based Systems Engineer

Cambridge, MA · On-site +1

$75K - $156K/yr

The Systems Concepts Engineer 2 is responsible for the elucidation of mission needs, mission engineering, architecture/design trade space exploration for integrated hardware/software systems ...

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Showing results 21-40

All JobsDesktop Engineer JobsRemote Desktop Engineer JobsRemote Desktop Engineer Jobs in Boston, MA

Remote Desktop Engineer information

See Boston, MA salary details

$11

$49

$88

How much do remote desktop engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote desktop engineer in Boston, MA is $49.11, according to ZipRecruiter salary data. Most workers in this role earn between $30.29 and $62.93 per hour, depending on experience, location, and employer.

What is a remote desktop engineer?

A Remote Desktop Engineer is an IT professional responsible for managing, troubleshooting, and supporting remote desktop environments. They ensure secure and efficient remote access for users, configure remote desktop services, and resolve connectivity or performance issues. Their role often includes working with virtualization technologies, maintaining security protocols, and assisting users with remote access problems.

What are the key skills and qualifications needed to thrive as a remote desktop engineer?

To thrive as a Remote Desktop Engineer, you need expertise in remote access technologies, IT troubleshooting, networking fundamentals, and typically a degree in computer science or a related field. Familiarity with tools like Microsoft Remote Desktop Services, VMware, Citrix, and certifications such as CompTIA A+, Microsoft Certified: Windows Server, or similar are highly beneficial. Strong problem-solving skills, clear communication, and a customer-focused attitude distinguish top professionals in this role. These abilities are critical for efficiently resolving technical issues, supporting end-users remotely, and maintaining secure, reliable remote desktop environments.

What are some of the most common challenges faced by remote desktop engineers, and how are they addressed?

Remote Desktop Engineers often face challenges such as troubleshooting user issues without physical access to devices, maintaining security while enabling remote access, and supporting a wide variety of operating systems and environments. To overcome these obstacles, employers typically provide robust remote management tools, clear escalation pathways, and detailed documentation to streamline problem resolution. Collaboration with help desk staff, network administrators, and end-users is essential for identifying root causes and delivering timely solutions. Engineers are also encouraged to stay updated on the latest remote access technologies and security protocols to proactively address potential vulnerabilities. These strategies help ensure reliable service delivery and minimize downtime for remote users.

What are the most commonly searched types of Desktop Engineer jobs in Boston, MA?

The most popular types of Desktop Engineer jobs in Boston, MA are:

What are popular job titles related to Remote Desktop Engineer jobs in Boston, MA?

For Remote Desktop Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Engineer jobs in Boston, MA look for?

The top searched job categories for Remote Desktop Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Desktop Engineer jobs?

Cities near Boston, MA with the most Remote Desktop Engineer job openings:

Remote Desktop Engineer jobs near you
Infographic showing various Remote Desktop Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $102,143 per year, or $49.1 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 15 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply