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Remote Desk Jobs in Waterloo, ON (NOW HIRING)

Crawford and Company

Desk Adjuster Level 2

Waterloo, ON · On-site +1

CA$50K - CA$76K/yr

We are currently recruiting for a Desk Adjuster 2 to join our team remotely in Canada ... The position location is flexible, and we can offer in-office, hybrid or fully remote working ...

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Remote Desk information

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are popular job titles related to Remote Desk jobs in Waterloo, ON?

For Remote Desk jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Waterloo, ON look for?

The top searched job categories for Remote Desk jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Remote Desk jobs?

Cities near Waterloo, ON with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Waterloo, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Property Desk Adjuster - Owen, Sound

Crawford and Company

Waterloo, ON • Remote

CA$50K - CA$75K/yr

Full-time

Posted 14 days ago

Job description

We're growing our team and are looking for a Property Desk Adjuster to join us in Owen Sound, Ontario, Canada. In this unique role, you'll primarily support our Property Desk team while also having the opportunity to assist with field claims in remote communities, offering a diverse and rewarding claims experience.

As a trusted claims professional, you'll play a key role in helping customers through challenging situations by investigating, evaluating, negotiating, and resolving property claims through telephone and written communication. You'll be empowered to make decisions within your delegated authority while collaborating closely with clients, field adjusters, and legal partners to ensure fair, efficient, and customer-focused claim resolution.

This is an excellent opportunity for someone who enjoys combining strong analytical skills with a commitment to exceptional customer service, while working in a dynamic environment that offers both desk-based and field exposure.

This position is between $50,000 - $75,000 annually (salary is open for negotiation and based on skills and experience).

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

  • Minimum 2 years functional experience in an insurance or risk management environment, preferably with property claims.
  • Ability to get an Independent Adjusting license in your home province. Ability to get licensed in multiple provinces is an asset. 
  • Post-secondary education in an insurance related field is an asset.
  • Excellent verbal and written communication skills.
  • Strong analytical and mathematical ability.
  • Able to manage multiple priorities.

#LI-JD2

  • Investigation, collection, and analysis of claims information.
  • Evaluates coverage, liability and quantum.
  • Negotiates, settles, finalizes claims.
  • Accurate recording, reporting and presentation of files.
  • Maintenance of accurate billing, and time and expense records.
  • Work with manager to maintain client relations.

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