Remote Defect Management Jobs in Massachusetts (NOW HIRING)

Description

Liberty Mutual has an immediate opening for a Senior Technical Claims Specialist on a team primarily dedicated to handling Construction Defect claims. The Senior Technical Claims Specialist determines coverage, investigates highly complex commercial casualty claims, determines liability, sets and adjusts

reserves, evaluates the claim, manages the litigation, negotiates a settlement, authorizes and pays or denies the claim, in whole or in part. The Senior Technical Claims Specialist also demonstrates the highest level of expertise and sound judgment in complex matters; often serves as a subject matter expert. In this position, you may handle primary, umbrella and excess claims, directly

or as a Third-Party Administrator (TPA), including Wrap-up/Controlled Insurance Programs (CIP, OCIP, CCIP, etc.). Policy Holders retention programs may include Deductibles, Self-Insured Amounts and/or Self-Insured Retentions that can range from Zero ($0.00) to very large, fully fronted and Captives.

Please note, if you reside within 50-miles of certain offices, you will be required to work from the office a minimum of two days each month. This policy is subject to change. Current office locations include Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; and Weatogue, CT.

The typical salary for the Senior Technical Claims Specialist is $97,000-125,000.

Responsibilities:

• Determines coverage (including additional insured and contractual tenders in and out), prepares concise and thoughtful coverage positions letters, investigates the claims, determines liability, sets and adjusts reserves (Loss and Supplementary Payments/Allocated Loss Adjustment Expense - proactive and reactionary), evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims; may deny coverage and/or manage coverage litigation.       
• Manages concise file documentation throughout life of claim, including key data capture for trends and analytics; electronic document management. Certain Policy Holders have remote access to file notes and/or documents for their Risk Management. Prepares separate reporting where claims meet certain criteria, including Large Loss Reports.        
• Review lawsuit and supporting documentation; reviews construction contracts and Certificates of Insurance; Establish resolution strategies to be taken to resolve claims, coverage disputes and/or lawsuits.  Determines coverage, allocation, co-carrier contributions and time-on-risk, covered and non-covered damages, amounts owed, discovery plans, setting reserves and negotiations.        
• Manages responses to contractual, common law and additional insured tenders, both in and out, and from multiple perspectives from the Owner, Developer, Construction Manager, General Contractor and Subcontractors of all trades.        
• Communicates with internal and external stakeholders where appropriate, including but not limited to Policy Holders, Agents, Brokers, Co-Carriers, Excess Carriers, Fronting Carriers, Associated Counsel, Underwriting, Client Services, Billing and Management.         
• Where appropriate, establishes working team that may include, but not be limited to Defense Counsel, Home Office Legal, Home Office Litigation, and Outside Coverage Counsel, based on allegations established in suit and claim circumstances.        
• Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files.        
• Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.).       
• Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues.  May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required.        
• Leads and participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree and 5 to 7 years claims adjusting experience.
• Advanced to expert knowledge of Construction Defect/Commercial Casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
• Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability.
• Expert ability to identify and solve problems, achieve results and execute thoroughly.
• Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Employment Type: FULL_TIME