Remote Infrastructure Administrator Jobs in Massachusetts

Job Title: Salesforce Administrator

Reports to: Director of Data & Technology

Location: Remote, U.S.-based

Employment Status: Full-time, Exempt

Position Summary

The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.

The Salesforce Administrator manages, troubleshoots, builds out, and maintains AIER's Salesforce platform to support functions across departments including fundraising and programs.

This role manages system configuration, user access, data quality, automations, reports, dashboards, integrations, and ongoing platform improvements.

This role works in close coordination with development staff and technology team to resolve system issues, translate operational needs into practical Salesforce solutions, and ensure AIER's CRM infrastructure remains accurate, reliable, secure, and effective.

Essential Duties and Responsibilities

• Manage and maintain AIER's Salesforce environment, including users, permissions, security settings, objects, fields, page layouts, reports, and dashboards
• Troubleshoot and resolve system errors, data issues, automation failures, integration problems, and user support requests
• Build and improve Salesforce workflows, flows, reports, dashboards, and other configurations based on organizational needs
• Maintain accurate donor, prospect, gift, grant, and engagement data
• Manage data imports, exports, updates, deduplication, and routine data-quality reviews
• Work with fundraising and development staff to understand business needs and translate them into practical Salesforce solutions
• Maintain integrations between Salesforce and AIER's fundraising, communications, payment, and other technology platforms
• Test and deploy system changes while maintaining clear documentation
• Train and support staff in the effective and consistent use of Salesforce
• Monitor Salesforce releases, platform performance, security, and opportunities for continued improvement
• Coordinate with outside consultants or developers when specialized technical work is required

Qualifications and Skills

• Commitment to AIER's mission and classical liberal principles
• Three or more years of hands-on Salesforce administration experience
• Salesforce Administrator certification required
• Demonstrated ability to independently manage, troubleshoot, configure, and improve a Salesforce environment
• Strong knowledge of user administration, permissions, data management, reports, dashboards, validation rules, and Salesforce Flow
• Experience identifying and fixing data-quality, automation, integration, and user-access issues
• Experience gathering business requirements and building practical, maintainable Salesforce solutions
• Strong analytical, organizational, and problem-solving skills
• Excellent attention to detail and commitment to data accuracy
• Ability to explain technical issues clearly to nontechnical colleagues
• Sound judgment and discretion when handling confidential donor and organizational information
• Experience with nonprofit fundraising, development operations, or the Salesforce Nonprofit Success Pack (NPSP) preferred
  

Compensation and Benefits

This is a full-time remote role based in the United States. The expected salary range for this position is $60,000-$80,000 annually, commensurate with the candidate's experience and qualifications.

AIER offers a competitive benefits package, including health benefits, retirement contributions, paid time off, and professional development support.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a primarily remote, sedentary position that involves extended periods of sitting and working at a computer. The role requires frequent use of standard office equipment, including a computer, keyboard, and phone, as well as the ability to communicate effectively via video conferencing and messaging platforms. Occasional movement, such as standing, walking, or light lifting (e.g., materials or equipment up to 10 pounds), may be required. The work environment is a home or remote office setting, requiring reliable internet access and the ability to maintain productivity and communication during standard business hours.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment.