Job Title: Senior System Administrator
(US-Based)
Location: United States (Remote)
Experience: 8-12+ Years
Job Summary
We are seeking a Senior System Administrator to lead L2/L3 support for business-critical
applications, enterprise SaaS platforms, and AWS environments. This role requires strong
expertise in Identity & Access Management, ITSM operations, SaaS administration, and cloud
support.
You will serve as a senior escalation point, ensuring system stability, security, compliance, and
operational excellence across production environments while collaborating with Engineering,
DevOps, and Security teams.
Key Responsibilities
โข Own L2/L3 support for production and non-production applications
โข Act as escalation point for complex access, performance, and integration issues
โข Perform root cause analysis (RCA) and drive permanent fixes
โข Administer enterprise SaaS platforms including Okta, Google Workspace, Microsoft 365,
ServiceNow, SolarWinds, Slack, Zoom, HRIS, and ChatGPT Enterprise
โข Lead Identity & Access Management (SSO, MFA, lifecycle automation, least-privilege
enforcement)
โข Manage incidents, SLAs, monitoring, and documentation within ITSM tools
โข Support AWS environments (EC2, IAM, security groups, storage) and Docker-based
applications
โข Drive automation for onboarding/offboarding and access workflows
โข Support security audits and compliance initiatives (SOC 2, HIPAA, GDPR)
Required Qualifications
โข 8-12+ years of experience in Systems Administration or Senior IT Support
โข Strong hands-on experience with Okta, SolarWinds, ServiceNow, Google Workspace,
Microsoft 365, AWS, and Docker
โข Experience supporting production SaaS and cloud environments
โข Strong troubleshooting, incident management, and RCA skills
โข Knowledge of Windows/Linux administration and networking fundamentals
โข Excellent communication skills and ability to work cross-functionally