PSA/Ticketing systems (Autotask, ConnectWise, or similar) RMM platforms (NinjaOne, Datto, Kaseya, or similar) Documentation systems (IT Glue, Hudu, or similar) Remote monitoring and automated ...
PSA/Ticketing systems (Autotask, ConnectWise, or similar) RMM platforms (NinjaOne, Datto, Kaseya, or similar) Documentation systems (IT Glue, Hudu, or similar) Remote monitoring and automated ...
Remote Datto Rmm information
See San Francisco, CA salary details
$42.20 - $46.88
12% of jobs
$46.88 - $51.57
3% of jobs
$51.57 - $56.26
2% of jobs
$56.26 - $60.94
2% of jobs
$60.94 - $65.63
1% of jobs
$66.68 is the 25th percentile. Wages below this are outliers.
$65.63 - $70.31
20% of jobs
$70.31 - $75
2% of jobs
$75 - $79.69
6% of jobs
The median wage is $79.88 / hr.
$79.69 - $84.37
13% of jobs
$88.61 is the 75th percentile. Wages above this are outliers.
$84.37 - $89.06
14% of jobs
$89.06 - $93.74
24% of jobs
$42
$74
$93
How much do remote datto rmm jobs pay per hour?
As of May 27, 2026, the average hourly pay for remote datto rmm in San Francisco, CA is $74.74, according to ZipRecruiter salary data. Most workers in this role earn between $65.72 and $89.23 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Datto RMM specialist, and why are they important?
To thrive as a Remote Datto RMM specialist, you need expertise in IT systems administration, remote monitoring and management, and a solid understanding of network security, often supported by relevant IT certifications such as CompTIA A+ or Network+. Familiarity with Datto RMM software, scripting languages (e.g., PowerShell), and ticketing systems is typically required. Strong problem-solving abilities, effective communication, and the capacity to work independently are critical soft skills in this role. These competencies ensure efficient remote support, rapid issue resolution, and proactive maintenance for client IT environments.
What are some key challenges faced by Remote Datto RMM specialists when supporting distributed teams?
Remote Datto RMM specialists often encounter challenges such as ensuring consistent device monitoring across diverse networks, managing updates for devices in different time zones, and troubleshooting issues without physical access to endpoints. Communication with end users and other IT staff can be more complex compared to on-site roles, requiring clear documentation and remote collaboration tools. Staying organized and proactive in addressing alerts is crucial for maintaining system reliability and supporting business continuity.
What is a Remote Datto RMM specialist?
A Remote Datto RMM specialist is an IT professional who manages and supports client devices and networks using Datto's Remote Monitoring and Management (RMM) platform. They are responsible for deploying, maintaining, and troubleshooting endpoints remotely, often as part of a managed service provider (MSP) team. Their duties include monitoring system health, automating routine maintenance tasks, patch management, and responding to alerts or incidents to ensure optimal IT performance for clients. Working remotely, they leverage the Datto RMM software to provide secure, efficient support without needing to be physically present at client locations.
What is the difference between Remote Datto Rmm vs Remote Network Technician?
| Aspect | Remote Datto Rmm | Remote Network Technician |
|---|---|---|
| Certifications | IT certifications like CompTIA A+, Network+ | Networking certifications such as Cisco CCNA, CompTIA Network+ |
| Work Environment | Remote, often managed via cloud platforms | Primarily remote or on-site, depending on employer |
| Industry Usage | Managed Service Providers, IT support | IT support, network administration, troubleshooting |
Remote Datto Rmm specialists focus on managing and monitoring IT infrastructure remotely using specific RMM tools, while Remote Network Technicians handle network setup, troubleshooting, and maintenance, often with a broader scope of networking skills. Both roles are essential in IT support but differ in tools and daily tasks.
What are popular job titles related to Remote Datto Rmm jobs in San Francisco, CA? For Remote Datto Rmm jobs in San Francisco, CA, the most frequently searched job titles are:
What job categories do people searching Remote Datto Rmm jobs in San Francisco, CA look for? The top searched job categories for Remote Datto Rmm jobs in San Francisco, CA are:
What cities near San Francisco, CA are hiring for Remote Datto Rmm jobs? Cities near San Francisco, CA with the most Remote Datto Rmm job openings:
Other
Medical, Dental, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Join Our Growing Team!
About Us
For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We're not just another MSP—we're a team that genuinely cares about our clients' success and our team members' growth. We believe that when our people thrive, our clients thrive, and together we create something meaningful.
We're at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. If you're looking for a place where your contributions matter, your ideas are valued, and your career can flourish in multiple directions, we'd love to meet you.
The Opportunity
We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number—you'll be a valued member of our services team that works collaboratively while taking ownership of challenges. You'll work directly with our diverse client base, solving complex problems, implementing solutions, and building relationships that make a difference.
Location: San Ramon, CA (In-office with both remote support and client site visits)
What Your Day Looks Like
You'll handle a balanced mix of work (about 6-9 tickets daily) that keeps things interesting:
60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise
40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems
Provide exceptional remote and on-site support to clients across the Tri-Valley area
Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services
Work with M365, Google Workspace, and other cloud platforms
Collaborate with team members while maintaining ownership of your assigned challenges
Contribute to our growing AI practice and adopt cutting-edge technologies
What We're Looking For
Required Experience:
3+ years of hands-on experience working in an MSP in a similar Level 2 support role
Proven track record of exceptional client service and relationship management
Experience working both independently and as part of a technical team
Comfortable working in a fast-paced, multi-client environment
Core Technical Skills & Competencies:
Network Infrastructure:
Advanced troubleshooting of network connectivity and configuration issues
Experience with routers, switches, firewalls, and wireless access points
VPN setup, configuration, and troubleshooting (site-to-site and client VPNs)
DNS, DHCP, TCP/IP, VLAN configuration and management
Network performance monitoring and optimization
Server & Systems Administration:
Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services)
User account management and permissions troubleshooting
Server backup and recovery solutions (data backup, disaster recovery, business continuity)
Virtualization technologies (primarily Hyper-V)
Remote Desktop Services (RDS) and remote access solutions
Endpoint Management:
Windows 11 deployment, configuration, and advanced troubleshooting
macOS and mobile device (iOS/Android) support
Hardware diagnostics and troubleshooting beyond basic repairs
Software installation, updates, and patch management
Printer and peripheral device configuration
System performance optimization and troubleshooting
Cloud Services & Applications:
Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration
Azure AD/Entra ID: User management, MFA, conditional access policies
Google Workspace: Gmail, Drive, Calendar, Groups administration
Cloud-to-cloud migrations and hybrid environment management
Email security, spam filtering, and email flow troubleshooting
Cloud backup and data protection solutions
Security & Compliance:
Implementation and management of security best practices
Multi-factor authentication (MFA) deployment and support
Antivirus/anti-malware management
Security awareness and user education
Basic cybersecurity incident response
Understanding of compliance requirements (HIPAA, PCI-DSS awareness helpful)
Software & Applications:
Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems)
Database connectivity and access issues
Software bugs and application crash analysis
Remote support tools and remote desktop protocols
Tools & Systems (Preferred):
PSA/Ticketing systems (Autotask, ConnectWise, or similar)
RMM platforms (NinjaOne, Datto, Kaseya, or similar)
Documentation systems (IT Glue, Hudu, or similar)
Remote monitoring and automated patching tools
Essential Soft Skills:
Customer-first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience
Ownership mentality: Take responsibility for issues from start to resolution
Strong communication: Clear written and verbal skills for both technical and non-technical audiences
Problem-solving: Analytical thinking and ability to diagnose complex issues methodically
Time management: Effectively prioritize and manage multiple tickets and projects
Documentation: Thorough documentation of issues, resolutions, and configurations
Continuous learner: Enthusiasm for staying current with evolving technologies
Required Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
Preferred Certifications (or willingness to obtain):
Microsoft 365 Certified: Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
ITIL Foundation
Additional vendor certifications (Cisco, VMware, etc.)
Why You'll Love Working Here
Professional Growth:
Multiple career paths: Advance to Level 3, specialize in security/cloud/AI, or grow into leadership—the choice is yours
"You Pass, We Pay" certification policy—we invest in your success
Training & development support—we'll work with you to identify relevant training
Early adoption of AI and emerging technologies—stay at the cutting edge of the industry
Work Environment:
Collaborative team who support each other
Work primarily in our San Ramon office (no current on-call requirements)
Balance of office work, remote support, and client site visits
Your contributions are visible and valued—you're not just a number
Comprehensive Benefits:
Competitive salary: $70,000 - $90,000 (based on experience)
Health insurance
401(k) retirement plan
Paid holidays and vacation
Professional development and certification assistance
Work with modern tools and cutting-edge technology
Our Culture
We're a customer-first organization, which means we're committed to delivering exceptional experiences—both to our clients and to each other. We believe in:
Mutual growth: When you succeed, we all succeed
Meaningful work: Your contributions directly impact client success
Continuous learning: Technology never stops evolving, and neither should we
Teamwork with ownership: Collaborate freely, but own your challenges
Work-life balance: We respect your time and well-being
Ready to Join Us?
If you're excited about working somewhere your expertise is valued, your growth is supported, and your work makes a real difference, we want to hear from you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.