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Remote Datto Rmm Jobs in Irvine, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ...

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Remote Datto Rmm information

See Irvine, CA salary details

$38

$68

$85

How much do remote datto rmm jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote datto rmm in Irvine, CA is $68.10, according to ZipRecruiter salary data. Most workers in this role earn between $59.86 and $81.30 per hour, depending on experience, location, and employer.

What is a Remote Datto RMM specialist?

A Remote Datto RMM specialist is an IT professional who manages and supports client devices and networks using Datto's Remote Monitoring and Management (RMM) platform. They are responsible for deploying, maintaining, and troubleshooting endpoints remotely, often as part of a managed service provider (MSP) team. Their duties include monitoring system health, automating routine maintenance tasks, patch management, and responding to alerts or incidents to ensure optimal IT performance for clients. Working remotely, they leverage the Datto RMM software to provide secure, efficient support without needing to be physically present at client locations.

What are some key challenges faced by Remote Datto RMM specialists when supporting distributed teams?

Remote Datto RMM specialists often encounter challenges such as ensuring consistent device monitoring across diverse networks, managing updates for devices in different time zones, and troubleshooting issues without physical access to endpoints. Communication with end users and other IT staff can be more complex compared to on-site roles, requiring clear documentation and remote collaboration tools. Staying organized and proactive in addressing alerts is crucial for maintaining system reliability and supporting business continuity.

What are the key skills and qualifications needed to thrive as a Remote Datto RMM specialist, and why are they important?

To thrive as a Remote Datto RMM specialist, you need expertise in IT systems administration, remote monitoring and management, and a solid understanding of network security, often supported by relevant IT certifications such as CompTIA A+ or Network+. Familiarity with Datto RMM software, scripting languages (e.g., PowerShell), and ticketing systems is typically required. Strong problem-solving abilities, effective communication, and the capacity to work independently are critical soft skills in this role. These competencies ensure efficient remote support, rapid issue resolution, and proactive maintenance for client IT environments.

What is the difference between Remote Datto Rmm vs Remote Network Technician?

AspectRemote Datto RmmRemote Network Technician
CertificationsIT certifications like CompTIA A+, Network+Networking certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via cloud platformsPrimarily remote or on-site, depending on employer
Industry UsageManaged Service Providers, IT supportIT support, network administration, troubleshooting

Remote Datto Rmm specialists focus on managing and monitoring IT infrastructure remotely using specific RMM tools, while Remote Network Technicians handle network setup, troubleshooting, and maintenance, often with a broader scope of networking skills. Both roles are essential in IT support but differ in tools and daily tasks.

What are popular job titles related to Remote Datto Rmm jobs in Irvine, CA?

For Remote Datto Rmm jobs in Irvine, CA, the most frequently searched job titles are:

What job categories do people searching Remote Datto Rmm jobs in Irvine, CA look for?

The top searched job categories for Remote Datto Rmm jobs in Irvine, CA are:

What cities near Irvine, CA are hiring for Remote Datto Rmm jobs?

Cities near Irvine, CA with the most Remote Datto Rmm job openings:

Remote Datto Rmm jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 24 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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