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Remote Cyber Security Help Desk Jobs in Athens, GA

SmallBizPros Inc

Tax Senior/Specialist

Athens, GA · Remote

$75K - $85K/yr

Research and respond to complex tax questions from franchisees through help desk software, email, phone, and remote support tools. * Assist franchise owners with IRS notices and the resolution of IRS ...

SmallBizPros Inc

Tax Senior/Specialist

Athens, GA · Remote

$75K - $85K/yr

Research and respond to complex tax questions from franchisees through help desk software, email, phone, and remote support tools. * Assist franchise owners with IRS notices and the resolution of IRS ...

ABB

Senior Project Engineer

Flowery Branch, GA · Remote

$101K - $132K/yr

Join us and help run what runs the world. This position reports to: Senior Engineering Manager ... cybersecurity policies and standards. The work model for this role is: Remote {#LI-Remote} This ...

All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Athens, GA

Remote Cyber Security Help Desk information

See Athens, GA salary details

$43.5K

$90K

$140K

How much do remote cyber security help desk jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote cyber security help desk in Athens, GA is $89,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are popular job titles related to Remote Cyber Security Help Desk jobs in Athens, GA?

For Remote Cyber Security Help Desk jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Athens, GA look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Athens, GA are:

What cities near Athens, GA are hiring for Remote Cyber Security Help Desk jobs?

Cities near Athens, GA with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Athens, GA as of August 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $89,964 per year, or $43.3 per hour.

Tax Senior/Specialist

SmallBizPros Inc

Athens, GA • Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Tax Senior / Tax Specialist
Location: U.S. Remote (with occasional U.S. travel several times per year)
Reports to: Franchise Operations Specialist
Department: Operations – Tax

Who We Are

Padgett is one of North America's largest accounting, tax, and business consulting franchise organizations, with more than 140 independently owned firms serving small business clients throughout the United States. Our mission is to empower franchise owners to build thriving practices and deliver exceptional tax, accounting, and advisory services to their clients.

Headquartered in Athens, Georgia, our Home Office team consists of experienced professionals dedicated to supporting franchise success through technical expertise, training, consulting, and operational guidance.

At Padgett, we foster a professional, collaborative, and respectful work environment that values continuous learning, work-life balance, and shared success. We work across departments without silos, focusing on helping our franchise network grow and succeed.

Position Summary

Padgett is seeking an experienced tax professional to serve as a key resource for federal tax compliance, tax research, technical support, and tax education across our franchise network. This position will spend the majority of its time supporting franchisees and their staff on federal tax matters, including interpreting tax law changes, answering technical questions, preparing educational content, and assisting with tax return review and preparation as needed.

The ideal candidate possesses strong federal tax expertise, excellent communication skills, and a passion for helping practitioners serve small business clients. Our support team consists of experienced CPAs and EAs who collaborate to provide technical guidance, training, and resources to franchise owners nationwide.

Key Responsibilities

Federal Tax Support (Primary Focus-90%)

  • Serve as a subject matter expert on federal income taxation and related compliance requirements for individuals and business entities, including partnerships, S-corporations, and C-corporations.
  • Possess experience in the preparation of gift, trust, and estate tax returns.
  • Research and respond to complex tax questions from franchisees through help desk software, email, phone, and remote support tools.
  • Assist franchise owners with IRS notices and the resolution of IRS disputes.
  • Monitor tax law developments, IRS guidance, and regulatory changes affecting small businesses and individual taxpayers.
  • Communicate timely tax updates, technical guidance, and best practices to franchise owners and staff.
  • Collaborate with tax teams to develop and deliver tax training programs, webinars, and educational presentations.
  • Assist with tax season readiness initiatives and support franchisees with tax workflow and compliance challenges.

Accounting, Payroll & Software Support (Secondary Focus-10%)

  • Provide guidance on small business accounting, bookkeeping, payroll, and financial reporting matters.
  • Support client accounting workflows and process improvement initiatives.
  • Serve as a resource for general accounting and payroll questions as needed.

Qualifications

Education & Experience

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
  • CPA or EA designation required.
  • Three or more years of public accounting or tax practice experience required.
  • Significant experience preparing and reviewing federal income tax returns for individuals and business entities.

Skills Required

  • Excellent written, verbal, and presentation skills.
  • Ability to communicate complex tax concepts clearly to practitioners and clients.
  • Strong problem-solving and analytical abilities.
  • Experience in supporting small business clients.
  • Ability to prioritize and manage multiple responsibilities during busy tax seasons.
  • Strong relationship-building skills and a collaborative mindset.
  • Solutions-oriented and proactive.
  • Passionate about helping tax professionals succeed.
  • Collaborative team player with a service-focused approach.
  • Committed to continuous learning and professional development.
  • Working knowledge of our current technology stack, including but not limited to, UltraTax, Stanford Tax, Tallyfor, Xero, QuickBooks Online, Syft Analytics, ADP, Gusto, Karbon, Checkpoint Edge, and BlueJ.

What We Offer

  • Strong emphasis on work-life balance, including a reduced summer work schedule.
  • Competitive salary.
  • Comprehensive benefits package, including medical, dental, vision, life insurance, and employer-paid short and long-term disability coverage.
  • Paid vacation, sick leave, and holidays.
  • Two-week paid sabbatical after every five years of full-time employment.
  • 401(k) plan with employer match.
  • Fully remote work environment with limited travel requirements.
  • Opportunity to work with an experienced and growing national organization.
  • No planned overtime; typical work hours are 9:00 a.m. to 5:00 p.m. ET.

To apply, please send a resume with a cover letter.