We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...
We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...
IT Help Desk Engineer
Athens, GA · On-site +1
We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...
IT Help Desk Engineer
Athens, GA · On-site +1
We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...
Night Desk Assistant
Athens, GA · On-site
$12/hr
Posting Details Position Details Posting Number G/R33382P Working Title Night Desk Assistant Department Housing-Resident Progs & Srvcs About the University of Georgia Chartered by the state of ...
Night Desk Assistant
Athens, GA · On-site
$12/hr
Posting Details Position Details Posting Number G/R33382P Working Title Night Desk Assistant Department Housing-Resident Progs & Srvcs About the University of Georgia Chartered by the state of ...
Front Desk Receptionist
Winder, GA · On-site
$13.25 - $17/hr
Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | Winder, GA ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...
Front Desk Receptionist
Winder, GA · On-site
$13.25 - $17/hr
Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | Winder, GA ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...
Front Desk Full-Time Associate
Athens, GA · On-site
$13.50 - $17.50/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Full-Time Associate
Athens, GA · On-site
$13.50 - $17.50/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Full-Time Associate
Athens, GA · On-site
$12.25 - $15.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Full-Time Associate
Athens, GA · On-site
$12.25 - $15.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Full-Time Associate
Athens, GA · On-site
$12.25 - $15.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Full-Time Associate
Athens, GA · On-site
$12.25 - $15.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
Commerce, GA · On-site
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Part-Time Associate
$13 - $16.75/hr
Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...
Front Desk Coordinator - Marketing & Administrative Support
Flowery Branch, GA · On-site
$15 - $19.25/hr
... while helping grow community partnerships and brand awareness. ESSENTIAL FUNCTIONS Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Front Desk Coordinator - Marketing & Administrative Support
Flowery Branch, GA · On-site
$15 - $19.25/hr
... while helping grow community partnerships and brand awareness. ESSENTIAL FUNCTIONS Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Front Desk Coordinator Marketing & Administrative Support
Flowery Branch, GA · On-site
$15 - $19.25/hr
... while helping grow community partnerships and brand awareness. Essential Functions Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Front Desk Coordinator Marketing & Administrative Support
Flowery Branch, GA · On-site
$15 - $19.25/hr
... while helping grow community partnerships and brand awareness. Essential Functions Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Front Desk Coordinator - Marketing & Administrative Support
Flowery Branch, GA · On-site
$18 - $22/hr
... while helping grow community partnerships and brand awareness. ESSENTIAL FUNCTIONS Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Front Desk Coordinator - Marketing & Administrative Support
Flowery Branch, GA · On-site
$18 - $22/hr
... while helping grow community partnerships and brand awareness. ESSENTIAL FUNCTIONS Client ... Desk Operations * Greet and welcome every client with warmth, professionalism, and genuine care ...
Oversee the management of corporate help desk activities and resolve escalated issues if necessary Additional Responsibilities: * Performs other related duties as assigned Required Qualifications:
Oversee the management of corporate help desk activities and resolve escalated issues if necessary Additional Responsibilities: * Performs other related duties as assigned Required Qualifications:
Director of Information Technology
Pendergrass, GA · On-site
$120 - $180/hr
Oversee the management of corporate help desk activities and resolve escalated issues if necessaryAdditional Responsibilities:Performs other related duties as assignedRequired Qualifications:Bachelor ...
Director of Information Technology
Pendergrass, GA · On-site
$120 - $180/hr
Oversee the management of corporate help desk activities and resolve escalated issues if necessaryAdditional Responsibilities:Performs other related duties as assignedRequired Qualifications:Bachelor ...
Oversee the management of corporate help desk activities and resolve escalated issues if necessary Additional Responsibilities: * Performs other related duties as assigned Required Qualifications:
Oversee the management of corporate help desk activities and resolve escalated issues if necessary Additional Responsibilities: * Performs other related duties as assigned Required Qualifications:
IT Support Technician
Athens, GA · On-site
$20.75 - $28.50/hr
Logs all incidents and service requests in the Help Desk ticketing application; timely recording of new incidents, troubleshooting activity, and resolution or escalation steps * Manages Helpdesk ...
IT Support Technician
Athens, GA · On-site
$20.75 - $28.50/hr
Logs all incidents and service requests in the Help Desk ticketing application; timely recording of new incidents, troubleshooting activity, and resolution or escalation steps * Manages Helpdesk ...
Front Desk Representative
Dacula, GA · On-site
$15/hr
We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members ...
Front Desk Representative
Dacula, GA · On-site
$15/hr
We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members ...
Help Desk information
See Athens, GA salary details
$12.30 - $14.16
2% of jobs
$14.16 - $16.02
6% of jobs
$16.02 - $17.87
12% of jobs
$18.39 is the 25th percentile. Wages below this are outliers.
$17.87 - $19.73
17% of jobs
The median wage is $21.21 / hr.
$19.73 - $21.59
16% of jobs
$21.59 - $23.44
16% of jobs
$24.37 is the 75th percentile. Wages above this are outliers.
$23.44 - $25.30
12% of jobs
$25.30 - $27.16
7% of jobs
$27.16 - $29.01
6% of jobs
$29.01 - $30.87
3% of jobs
$30.87 - $32.73
2% of jobs
$12
$22
$32
How much do help desk jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for help desk in Athens, GA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Athens, GA? The most popular types of Help Desk jobs in Athens, GA are:
What are popular job titles related to Help Desk jobs in Athens, GA? For Help Desk jobs in Athens, GA, the most frequently searched job titles are:
- Help Desk Technician
- Part Time Remote Help Desk Technician
- Early Morning Help Desk Technician
- Senior Nmci Help Desk
- Union Help Desk Technician
- Entry Level Help Desk Technician
- Help Desk H4 Ead No Experience
- Remote Junior Help Desk Technician
- Help Desk Password Reset
- Independent Contractor Help Desk Technician
What job categories do people searching Help Desk jobs in Athens, GA look for? The top searched job categories for Help Desk jobs in Athens, GA are:
What cities near Athens, GA are hiring for Help Desk jobs? Cities near Athens, GA with the most Help Desk job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 17 days ago
Job description
Who We Are
Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs. Attention to Details means we strive for perfection in all that we do.
We hire, fire, review, reward, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.
What We Look For- Someone passionate about technology
- The ability to think quickly and act swiftly
- A positive attitude
- Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration
- Assist with VPN client configuration
- Basic Hardware and Software Troubleshooting
- Basic Knowledge of OSX
- CompTIA A+ and Network+ are a plus
- CompTIA A+ required after 90 days of employment
- Microsoft certification with a focus on Office 365 required after 180 days of employment
- Proficiency in all Microsoft mainstream products and software
- Any other industry standard certifications
- Valid driver's license and personal car
- Background check and pre-employment screening
- Possibility of onsite work when on-call
- Smart, helpful co-workers
- Schedule flexibility after time spent on project, after-hours and weekends
- Medical, Dental, Vision, and Disability Insurance
- 401k with matching in addition to paid salary
- Paid Time Off and Paid Holidays
- Monthly bonuses for meeting goals
- Training and bonus incentives for continued education and obtaining new certifications
This is a full time position.
Employment Type: FULL_TIME
About ATHENS MICRO
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Watkinsville, GA, US
Year founded
1983