Job Summary:
bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing assistance through various communication channels while collaborating with senior technicians.
Responsibilities:
• Respond to phone, chat, and ticket requests
• Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
• Document troubleshooting steps and ticket resolutions in our PSA
• Escalate issues with clear notes when needed
• Perform daily health checks, patch reviews, and basic maintenance tasks
• Collaborate with senior technicians for smooth issue resolution
Qualifications:
Required:
• Entry-level IT Help Desk Technician
• Enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT
• Respond to phone, chat, and ticket requests
• Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
• Document troubleshooting steps and ticket resolutions in our PSA
• Escalate issues with clear notes when needed
• Perform daily health checks, patch reviews, and basic maintenance tasks
• Collaborate with senior technicians for smooth issue resolution
• Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
• Strong Windows and Microsoft 365 troubleshooting skills
• Strong communication skills and customer empathy
• Must be within daily commuting distance of Madison, GA
Preferred:
• Experience with ticketing or remote support tools
• CompTIA A+ or equivalent knowledge
Company:
Bdmanagedit offers a full range of IT solutions, networking, data backup, security training, cloud and email protection services. Founded in 1996, the company is headquartered in Madison, USA, with a team of 11-50 employees. The company is currently Early Stage.