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Help Desk Jobs in Augusta, GA (NOW HIRING)

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who ...

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes. Give them updates. * Engaging patients and Overall Patient ...

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

This position is responsible for supervising front desk operations, supporting the Guest Service ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

This position is responsible for supervising front desk operations, supporting the Guest Service ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Front Desk PM Supervisor

Augusta, GA · On-site

$16 - $20.75/hr

This position is responsible for supervising front desk operations, supporting the Guest Service ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

This position is responsible for supervising front desk operations, supporting the Guest Service ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Front Desk PM Supervisor

Augusta, GA

$16 - $20.75/hr

This position is responsible for supervising front desk operations, supporting the Guest Service ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Hotel Front Desk Agent

Augusta, GA · On-site

$11 - $14/hr

... manner, creating a positive impression and helping to increase hotel occupancy. Job ... Attend and is involved in monthly front desk meetings. * Work closely with sales department to ...

Hotel Front Desk Agent

Augusta, GA · On-site

$11 - $14/hr

... manner, creating a positive impression and helping to increase hotel occupancy. Job ... Attend and is involved in monthly front desk meetings. * Work closely with sales department to ...

Hotel Front Desk Agent

Augusta, GA · On-site

$11 - $14/hr

... manner, creating a positive impression and helping to increase hotel occupancy. Job ... Attend and is involved in monthly front desk meetings. * Work closely with sales department to ...

Hotel Front Desk Agent

Augusta, GA · On-site

$13.50 - $17/hr

... manner, creating a positive impression and helping to increase hotel occupancy. Job ... Attend and is involved in monthly front desk meetings. * Work closely with sales department to ...

Front Desk Associate

Augusta, GA · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Augusta, GA

$12.25 - $15.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

North Augusta, SC

$11.25 - $14.50/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

North Augusta, SC · On-site

$11.25 - $14.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

North Augusta, SC · On-site

$11.25 - $14.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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Help Desk information

See Augusta, GA salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk in Augusta, GA is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Help Desk jobs in Augusta, GA?

The most popular types of Help Desk jobs in Augusta, GA are:

What are popular job titles related to Help Desk jobs in Augusta, GA?

For Help Desk jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Augusta, GA look for?

The top searched job categories for Help Desk jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Help Desk jobs?

Cities near Augusta, GA with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $41,970 per year, or $20.2 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Augusta, GA • On-site

$19 - $22/hr

Temporary

Posted 4 days ago


Job description

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service.
Responsibilities:
• Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns
• Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals
• Prepare, image, configure, and distribute computer equipment to support new and existing employees
• Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory
• Install, update, and troubleshoot standard business software used across the organization
• Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system
• Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience• Working knowledge of computer hardware, Microsoft Windows, and general software troubleshooting practices
• Familiarity with Windows 10 support in a business environment
• Exposure to Active Directory for basic account-related tasks is preferred
• Ability to troubleshoot common desktop and end-user technology issues methodically
• Experience documenting and managing incidents through a service desk ticketing system
• Strong verbal and written communication skills with a customer-focused approach
• CompTIA A+ certification or a comparable entry-level IT credential is an advantage

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948