ZipRecruiter

Log In

1

Help Desk Jobs in Augusta, GA (NOW HIRING)

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$20/hr

Help to resolve problems and "WOW" guests through recovery when things aren't quite right ... Training all new Front Desk Agents to provide exceptional customer service * Promote and sell ...

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$14.50 - $18.75/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$16/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

Planet Fitness

Overnight Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Dave & Buster's

Host / Front Desk

Augusta, GA · On-site

$13.25 - $17.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Host / Front Desk

Augusta, GA · On-site

$13.25 - $17.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Our people are passionate about technology, and even more passionate about helping others. We value ... Schedule and dispatch service desk and field technicians based on skillset, priority, and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Augusta, GA

Help Desk information

See Augusta, GA salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk in Augusta, GA is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Augusta, GA?

The most popular types of Help Desk jobs in Augusta, GA are:

What are popular job titles related to Help Desk jobs in Augusta, GA?

For Help Desk jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Augusta, GA look for?

The top searched job categories for Help Desk jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Help Desk jobs?

Cities near Augusta, GA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $41,970 per year, or $20.2 per hour.

System Administrator

iNovex Information Systems

Augusta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Brief
Help desk, information technology
Job Description
The RealmOne TRIBE is looking for you!
RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.
Join us on this journey as we execute this mission-critical contract providing systems architecture and engineering in a world-wide multi-level Enterprise IT environment!
Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports an Enterprise IT contract with a team of SIGDEV Analysts, Systems Engineers, Junior Engineers, Telecommunication Technical Analysts and System Administrators, responsible for the architecture, engineering, integration, operations, maintenance and sustainment of multi-level Enterprise IT environment.
Job Description:
  • We are looking for a dedicated Systems Administrator who provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The System Administrator LCAT shall possess the following capabilities:
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization and perform system capacity analysis and planning

Qualifications:
  • Level 1:
    • Five (5) years' experience as an SA in programs and contracts of similar scope, type and complexity is required.
  • Level 2:
    • Ten (10) years' experience as an SA in programs and contracts of similar scope, type and complexity is required.
  • Level 3:
    • Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type and complexity is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree. Bachelor's degree in a technical discipline from an accredited college or university is required.

Position requires active Security Clearance with appropriate Polygraph
Pay Range: Competitive
The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.
RealmOne Benefits:
  • Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
  • Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
  • Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
  • Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
  • MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US
  • RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
  • Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
  • RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
  • RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.

Apply