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Help Desk Jobs in Athens, GA (NOW HIRING)

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

System One

Pharmacovigilance Systems Analyst

Athens, GA · On-site

$30 - $34/hr

Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes. * Experience supporting global users and enterprise applications ...

Accurus Aerospace Corporation

IT Support Technician

Athens, GA · On-site

$20.75 - $28.50/hr

Logs all incidents and service requests in the Help Desk ticketing application; timely recording of new incidents, troubleshooting activity, and resolution or escalation steps * Manages Helpdesk ...

SmallBizPros Inc

Tax Senior/Specialist

Athens, GA · Remote

$75K - $85K/yr

Research and respond to complex tax questions from franchisees through help desk software, email, phone, and remote support tools. * Assist franchise owners with IRS notices and the resolution of IRS ...

SmallBizPros Inc

Tax Senior/Specialist

Athens, GA · Remote

$75K - $85K/yr

Research and respond to complex tax questions from franchisees through help desk software, email, phone, and remote support tools. * Assist franchise owners with IRS notices and the resolution of IRS ...

U.S. Navy

IT Support Specialist

Bishop, GA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Carnesville, GA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Athens, GA

Help Desk information

See Athens, GA salary details

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How much do help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk in Athens, GA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Athens, GA?

The most popular types of Help Desk jobs in Athens, GA are:

What are popular job titles related to Help Desk jobs in Athens, GA?

For Help Desk jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Athens, GA look for?

The top searched job categories for Help Desk jobs in Athens, GA are:

What cities near Athens, GA are hiring for Help Desk jobs?

Cities near Athens, GA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,497 per year, or $22.4 per hour.

Pharmacovigilance Systems Analyst

System One

Athens, GA • On-site

$30 - $34/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Job Title: Pharmacovigilance Systems Analyst Location: Athens, GA Type: 21 month contract Compensation: $30-34/hour, depending on qualifications Work Model: Onsite – onsite Hours: 40.0

Overview

Provide operational and administrative support for pharmacovigilance systems, including system maintenance, user support, data management, validation activities, and documentation. This role supports global PV users and ensures the reliable operation of GxP-regulated safety systems.

Responsibilities

  • Provide first-line support for pharmacovigilance system users, including ticket triage, user setup, access support, mailbox management, and training coordination.
  • Maintain pharmacovigilance system data, including product dictionaries, product families, product lines, and related database records.
  • Execute SQL queries and reports, support computerized system validation activities, and assist with dashboard monitoring and maintenance.
  • Monitor PV system performance and coordinate with IT teams and vendors to resolve system issues and support ongoing operations.
  • Maintain and organize pharmacovigilance documentation, records, and archives in accordance with established procedures and regulatory requirements.

Requirements

  • Associate or bachelor's degree in Information Technology, Business, or a related field.
  • Experience supporting GxP-regulated computerized systems within a pharmaceutical, biotechnology, or healthcare environment.
  • Experience using SQL for reporting, data extraction, or database support activities.
  • Experience supporting system administration functions, user provisioning, data maintenance, and help desk or ticketing processes.
  • Experience supporting global users and enterprise applications preferred.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #558-Scientific

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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