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Entry Level Help Desk Jobs in Athens, GA (NOW HIRING)

True North Group LLC.

Entry-Level Sales Agent

Athens, GA · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Athens, GA

Entry Level Help Desk information

See Athens, GA salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk in Athens, GA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Athens, GA?

The most popular types of Help Desk jobs in Athens, GA are:

What cities near Athens, GA are hiring for Entry Level Help Desk jobs?

Cities near Athens, GA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Athens, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,497 per year, or $22.4 per hour.

Technology Support Paraprofessional

Jackson County Public Schools

Jefferson, GA • On-site

$14.87 - $20.59/hr

Full-time

Posted 4 days ago

Key responsibilities

  • Monitor and support computer software and systems, including resetting passwords and diagnosing login issues.

  • Oversee daily operations and maintain inventory of technology equipment, including tracking damage and repair status.

  • Provide technical support and operational assistance to end users, including troubleshooting devices and assisting with online testing.

Job description

JOB PURPOSE/SUMMARY
The Technology Support Paraprofessional is responsible for monitoring and supporting computer software and systems. Their day to day responsibilities will include resetting staff and student passwords, diagnosing software login issues and solving technical and application problems. The Technology Support Paraprofessional will oversee daily operations and inventory maintenance.
DUTIES AND RESPONSIBILITIES
Note: The duties and responsibilities outlined below reflect the general scope of work expected for this position. Additional tasks may be assigned as needed to support the goals and operations of the organization.



  • Operates under direct supervision to assist with entry-level technology support tasks and escalate advanced technical problems to higher-level staff.
  • Serve as the primary point of contact for students, staff, and faculty of one school seeking assistance for technology issues
  • Maintain, track, and inventory technology equipment
  • Monitor Help Desk tickets and resolve user issues
  • Track damage and repair status of district-owned devices
  • Assign district devices and resources to new users
  • Provide basic training, technical support, and operational assistance to all end users on various digital resources, devices, and peripherals
  • Provide minor troubleshooting for student and educator devices
  • Provide online testing support for schools
  • Attend regularly scheduled system technology meetings and trainings as required
  • Performs other tasks consistent with the goals and objectives of the Technology Department

MINIMUM QUALIFICATIONS

  • 21 years of age or older
  • High school diploma or equivalent
  • Ability to work collaboratively in a support role within a school setting

PREFERRED QUALIFICATIONS

  • Experience providing technical assistance for hardware, software, or digital tools
  • Familiarity with K-12 educational environments and user needs

EMPLOYMENT TERMS

  • 190 Day Work Calendar
  • Annual Salary based on years of experience in a similar role
  • Annual Salary Range: $22,614 - $31,303 ($14.87 - $20.59 per hour)

WORKING CONDITIONS

  • Work is performed primarily in a standard in-person school setting.
  • Requires occasional lifting of materials or equipment up to 50 lbs.
  • Requires proficiency in using district technology, including communication platforms, data management systems, and learning management systems.
  • Standard work hours align with the school day and district office hours, but may require attendance at evening or weekend meetings, school events, or professional development sessions.
  • Must be flexible and adaptable to varying schedules and demands across the district.


SELECTION PROCEDURES
Thank you for your interest in joining Jackson County Schools. Our selection process ensures that we identify the most qualified candidates for our team. Supervisors will prioritize candidates who meet both the preferred and minimum qualifications for each position and will select individuals for interviews as positions become available. 
The Jackson County School System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status.The Jackson County School System is a drug-free workplace. A background check will be completed upon hire, which may consist of any or all of the following: criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.
Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview. The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy. 
 








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