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Remote Cx Jobs in Bolingbrook, IL (NOW HIRING)

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Chicago, IL · On-site +1

$105K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Engineering Team Lead - CX/CCaaS Platform Build It. Scale It. Lead by Example. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions ...

Resource Innovations

Energy Engineer

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

JLL

Data Center Commissioning Program Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Atlanta, Chicago, Dallas, Denver, New York, Phoenix or Remote Position Description: The SKAE JLL Data Center and Mission Critical Commissioning (Cx) group is looking for an exceptional Data Center ...

Northern Base

Oracle CPQ Consultant

Schaumburg, IL · Remote

Schaumburg, IL ( Remote ) Employment Type: Full-Time Visa Type: USC / GC Only Experience: 6+ Years ... Exposure to Oracle CX suite integrations is a plus Key Responsibilities * Configure and implement ...

New

VML

Freelance Program Director

Chicago, IL · On-site +1

Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices * Good understanding of emerging web standards, user-centered design ...

Dentsu Aegis Network

Director, Technology Strategy

Chicago, IL · On-site +1

$113K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WE WELCOME REMOTE U.S.-BASED CANDIDATES As our new Technology Strategy Director, you will report to ... Develop materials to illustrate and educate teams on how CX technology components work together to ...

Front

Account Manager

Chicago, IL · On-site +1

  • Medical

Experience working in SaaS is required (bonus points if you have experience with CX, support, or ... Flexibility to work from home Monday and Friday, unless posted as a fully remote role * Mental ...

All JobsCx JobsRemote Cx JobsRemote Cx Jobs in Bolingbrook, IL

Remote Cx information

See Bolingbrook, IL salary details

$11

$23

$47

How much do remote cx jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote cx in Bolingbrook, IL is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $28.51 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What job categories do people searching Remote Cx jobs in Bolingbrook, IL look for?

The top searched job categories for Remote Cx jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Remote Cx jobs?

Cities near Bolingbrook, IL with the most Remote Cx job openings:

Remote Cx jobs near you

Engineering Manager - CX/CCaaS Platform (Remote)

Sangoma

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Engineering Manager - CX/CCaaS PlatformBuild It. Scale It. Own It.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellin, Colombia

Your Role

  • Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
  • Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
  • Guide architecture discussions, technical design reviews, and engineering best practices.
  • Participate in code reviews and provide technical leadership to engineers and technical leads.
  • Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
  • Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
  • Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
  • Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 5+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir would be fantastic.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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