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Remote Cvs Customer Service Jobs (NOW HIRING)

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

Oak St. Health

Customer Service Representative

$18.50/hr

Customer Service Representative We're building a world of health around every individual -- shaping ... At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ...

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Remote Cvs Customer Service information

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How much do remote cvs customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote cvs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a remote CVS customer service?

A Remote CVS Customer Service job involves assisting customers via phone, chat, or email from a home-based location. Responsibilities typically include answering questions about prescriptions, insurance claims, account issues, and CVS services. Agents must provide excellent customer support while following company policies and maintaining confidentiality. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role. Training is usually provided to ensure employees can effectively assist customers.

What are the typical daily responsibilities of a remote CVS customer service representative?

As a Remote CVS Customer Service representative, your main daily responsibilities include responding to customer inquiries via phone, email, or chat, assisting with prescription orders, addressing billing questions, and resolving product or service concerns. You'll be expected to use various software platforms to document interactions and track issues. Collaboration with pharmacists and other CVS departments may be required for complex cases or escalations. Regular performance metrics, such as call resolution times and customer satisfaction scores, help guide your daily priorities and provide opportunities for feedback and growth. This dynamic role is well-suited for individuals who enjoy helping others and thrive in a remote setting.

Does CVS allow remote work?

CVS Customer Service roles often offer remote work options, especially for positions involving customer support and administrative tasks. Candidates typically need strong communication skills and may be required to have a reliable internet connection and a suitable home office setup. Availability of remote work can vary by location and specific job requirements.

What are the key skills and qualifications needed to thrive in the remote CVS customer service position?

Success as a Remote CVS Customer Service representative requires strong communication skills, problem-solving abilities, and experience in customer service—often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and basic computer applications is typically important for effective performance in this virtual environment. Outstanding representatives also demonstrate patience, empathy, active listening, and the ability to manage stress. These competencies enable team members to deliver a consistent, positive customer experience and efficiently resolve issues from a remote setting.

More about Remote Cvs Customer Service jobs
What cities are hiring for Remote Cvs Customer Service jobs? Cities with the most Remote Cvs Customer Service job openings:
What states have the most Remote Cvs Customer Service jobs? States with the most job openings for Remote Cvs Customer Service jobs include:
What job categories do people searching Remote Cvs Customer Service jobs look for? The top searched job categories for Remote Cvs Customer Service jobs are:
Remote Cvs Customer Service jobs near you
Infographic showing various Remote Cvs Customer Service job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthacre Customer Service Representative

Managed Staffing

RI • Remote

$16.50 - $22.25/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Intake Agent/Intake coordinator


Location: 100% Remote (EST or CST candidates preferred)
Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST hours)
 

Position Summary:

Seeking an experienced Intake Agent with a healthcare call center background to support the Long-Term Services and Supports (LTSS) team. This is a fully remote opportunity for candidates located in EST or CST time zones who are passionate about providing exceptional member and provider service while coordinating care activities efficiently.

Key Responsibilities:

  • Handle inbound calls from members and providers related to healthcare services via phone, fax, or EDI.

  • Utilize internal systems (Profax, Dynamo, QNXT) to create LTSS cases and manage member data.

  • Screen calls and cases for appropriate routing to clinical medical services staff.

  • Assist in the coordination of medical and LTSS services, including outreach and support to care teams.

  • Approve services that do not require clinical review based on plan guidelines.

  • Conduct non-clinical research including eligibility checks, coordination of benefits (COB), and benefit verifications.

  • Maintain accurate documentation in compliance with regulatory, accreditation, and risk management standards.

  • Place outbound calls to providers for additional case details or service authorizations.

  • Maintain strict confidentiality of member data per HIPAA and company policy.

  • Communicate and collaborate with internal Aetna case managers and care teams.

  • Support the administration of the precertification process, ensuring compliance with URAQ, NCQA, and other applicable standards.

Required Qualifications:

  • High School Diploma or GED (Mandatory)

  • 1–3 years of call center experience, preferably within healthcare

  • Strong communication and interpersonal skills (verbal & written)

  • Proficiency with Microsoft Word, Excel, and navigating multiple systems

  • Strong organizational skills and attention to detail

  • Ability to work independently and meet deadlines in a remote setup

Preferred Qualifications:

  • Prior experience with Aetna or CVS Health systems

  • Familiarity with healthcare terminology, insurance processes, and care management

Work Environment:

  • Fully remote (work from home)

  • Standard office equipment and quiet workspace required

  • Sedentary work involving long periods of sitting, typing, and screen time