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Remote Customer Support Jobs in Vaughan, ON (NOW HIRING)

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Vaughan, ON

Remote Customer Support information

See Vaughan, ON salary details

$10

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$32

How much do remote customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer support in Vaughan, ON is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $15.01 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Vaughan, ON? The most popular types of Customer Support jobs in Vaughan, ON are:
What are popular job titles related to Remote Customer Support jobs in Vaughan, ON? For Remote Customer Support jobs in Vaughan, ON, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Vaughan, ON look for? The top searched job categories for Remote Customer Support jobs in Vaughan, ON are:
What cities near Vaughan, ON are hiring for Remote Customer Support jobs? Cities near Vaughan, ON with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Vaughan, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,644 per year, or $16.2 per hour.

Customer Success Manager (Canada, Remote)

hive.co

Toronto, ON • Remote

CA$70K - CA$85K/yr

Full-time

Medical, Dental, PTO

Re-posted 26 days ago

Job description

At Hive, we’re all about creating moments that matter — helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading marketing platform makes it easier than ever for promoters to grow audiences and drive revenue.

Our Customer Success goes beyond product knowledge and usability. We pride ourselves in our customers' successes and constantly iterate on the smartest ways the world's top event brands can leverage our features.

We’re looking for a Customer Success Manager (CSM) with strong communication skills and hands-on email marketing experience. As a CSM at Hive, you’ll be an in-house email marketing expert who works directly with our clients to ensure they’re using the right strategy to connect with their customers and ultimately, sell tickets.

What You’ll Do:

  • Provide email marketing strategy to customers and keep them up to date on best practices

  • Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features

  • Nurture and onboard customers and partners, helping them find success with the product

  • Play an important role in listening to customer feedback and deciding what’s added to the product roadmap

  • As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content

  • Support our top existing partners which include agencies, e-commerce and tech platforms

  • Help craft our overall customer experience strategy, scaling it as the company continues to grow

Who You Are:

  • 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships

  • A strong communicator who is confident connecting with clients through multiple channels

  • Self-motivated and eager to identify new opportunities to drive impact

  • A natural problem solver, keen to identify issues and the best ways to fix them

  • Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way

  • Comfortable using Hubspot and other Customer Success Management tools

Bonus points if you:

  • Have experience working in a B2B environment on a small team or hands-on experience in email marketing

  • 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy

Bottom line... we're looking for curious, hardworking, down-to-earth people, who are passionate about helping brands build enduring relationships with their customers.

Compensation & Benefits Package

  • Meaningful salary, commission, and equity: you’re rewarded based on impact

    • The compensation range for this role is $70,000 to $85,000 CAD per year, depending on qualifications and experience. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job-related skills, experience and relevant training, and business and organizational needs.

  • Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within. Unfortunately, we are unable to hire within Quebec at this time.

  • Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive

  • Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program

  • Live Experience stipend: a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you.

  • Unlimited vacation/PTO policy: so you can be happy and healthy!

About Hive

Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoters, and event-centric brands across North America. We help our clients sell out their shows and make their events unforgettable - by helping them grow their customer base and personalizing and automating their email, SMS, and ad campaigns.

Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real-time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers. Hive was founded in a University of Waterloo computer lab and graduated from Y Combinator in 2014. Today, we’re a remote-first team spread across Canada and the US, building a product and a culture that values clarity, ownership, and real customer impact.

To learn more about our team, check out the About Us and Careers pages on our website.