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Remote Customer Support Jobs in Vaughan, ON (NOW HIRING)

Mercor

E-commerce Annotation Specialist

Toronto, ON · Remote

CA$40 - CA$50/hr

Contract Compensation: $40-$50/hour Location: Remote Commitment: ~5 hours/week Role ... Familiarity with customer-support operations and escalation paths. Application Process (Takes 20-30 ...

Funded.club

Customer Success Manager

Toronto, ON · Remote

This role will also support a small number of enterprise customers that require higher levels of ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Vaughan, ON

Remote Customer Support information

See Vaughan, ON salary details

$10

$16

$32

How much do remote customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer support in Vaughan, ON is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $15.01 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Vaughan, ON?

The most popular types of Customer Support jobs in Vaughan, ON are:

What job categories do people searching Remote Customer Support jobs in Vaughan, ON look for?

The top searched job categories for Remote Customer Support jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Remote Customer Support jobs?

Cities near Vaughan, ON with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Vaughan, ON as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,644 per year, or $16.2 per hour.

Network Support Specialist - Fully Remote | Upto $70/hr

Mercor

Toronto, ON • Remote

CA$70/hr

Full-time

Posted 8 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Network Engineer - Data for Autonomous Systems annotation
Type: Contract
Compensation: $50–$70/hour
Location: Remote
Commitment: 30–40 hours/week

Role Responsibilities

  • Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
  • Label and classify network behaviors, issues, anomalies, and incident patterns.
  • Define schemas and structure for large-scale data pipelines that downstream ML models will train on.
  • Interface directly with the client team to ensure data accuracy and relevance.
  • Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

Must-Have

  • Current role as a Level 3 / Tier 3 / Principal Support Engineer.
  • Experience with end-customer enterprise networks (switches, APs, firewalls).
  • Proficiency in Wi-Fi/wireless, including Cisco WLC, Aruba, or Meraki.
  • Skills in packet-level troubleshooting using Wireshark, tcpdump, and SPAN captures.
  • Authorization to work in the US or Canada without sponsorship.

Compensation & Legal

  • Individual 1099 contract paid to a personal account.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.