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Remote Chat Agent Jobs in Vaughan, ON (NOW HIRING)

Aspire Lifestyles

Be Seen First

Remote Travel Customer Service Representative

Mississauga, ON · Remote

CA$22 - CA$26/hr

In this role, you will respond to inbound requests through phone, email, and chat, providing ... Remote Work from home opportunity · No sales required What you will do: · Deliver polished ...

New

TTEC Digital

Product Manager-- Workspace

Toronto, ON · Remote

This role is a full-time and fully remote opportunity! We're looking for a Product Manager who ... Agent UI The primary workspace where human agents handle live interactions - customer context ...

TTEC Digital

Product Manager - Services

Toronto, ON · Remote

This role is a full-time and fully remote opportunity! We're looking for a Product Manager who ... Your counterpart, PM - Workspace, owns the Agent UI, Control UI, and Active Listening UX on top of ...

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

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Remote Chat Agent information

See Vaughan, ON salary details

$8

$20

$48

How much do remote chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote chat agent in Vaughan, ON is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.19 and $20.47 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs

What job categories do people searching Remote Chat Agent jobs in Vaughan, ON look for?

The top searched job categories for Remote Chat Agent jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Remote Chat Agent jobs?

Cities near Vaughan, ON with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Vaughan, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,429 per year, or $20.4 per hour.

Temporary Call Center Universal Agent, Canada (Remote)

Carter's

Mississauga, ON • Remote

Full-time

Re-posted 29 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

56th of 105 rated fashion retailers

Job description

Serving the needs of all families with young children,Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management).

**MUST RESIDE IN CANADA

** $17.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs

50% - Customer Interaction & Communication:

  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs

  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent


20% Technology, Training, Sales & Follow-Up:

  • Use technology tools as directed and within established guidelines to support daily tasks

  • Participate in individual and team training sessions to stay current with knowledge and best practices

  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities

  • Schedule and manage any required customer follow-ups following Contact Center guidelines


30% Documentation & Data Management:

  • Complete necessary documentation to manage customer complaints and solutions

  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

  • Maintain confidentiality of the organization's customer data


WE'D LOVE TO HEAR FROM YOU IF:

Must have:

  • 6+ months of customer service experience

  • Ability to communicate effectively in both written and verbal communication

  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision


Preferred skills and experience:

  • Call center, Retail, and/or E-commerce experience is a plus

  • Technical aptitude is a plus, but not required


#LI-Remote

MAKE A CAREER AT CARTER'S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers

Carter's | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter's | OshKosh est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et encourage tous les candidats interesses et qualifies a postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hesitez pas a communiquer avec nous. .

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