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Remote Customer Support Jobs in Springdale, AR (NOW HIRING)

Mars

Sr. Customer Development Manager

Bentonville, AR · On-site +1

Flexibility is a key enabler, empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work. TheSr. Customer Development Manager leads ...

Wachter, Inc.

NICET II Fire Alarm Field Engineer-Remote

Lowell, AR · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support EST / EST4 fire alarm systems * Partner with project teams, technicians, customers, and ... Remote position with regional travel Company vehicle provided Competitive pay + benefits ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Springdale, AR

Remote Customer Support information

See Springdale, AR salary details

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How much do remote customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer support in Springdale, AR is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $10.62 and $23.37 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Springdale, AR?

The most popular types of Customer Support jobs in Springdale, AR are:

What are popular job titles related to Remote Customer Support jobs in Springdale, AR?

For Remote Customer Support jobs in Springdale, AR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Springdale, AR look for?

The top searched job categories for Remote Customer Support jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Remote Customer Support jobs?

Cities near Springdale, AR with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springdale, AR as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $42,622 per year, or $20.5 per hour.

Remote Experience and Scheduling Team Coordinator

Lewis CDJR

Fayetteville, AR • On-site, Remote

$45K - $58K/yr

Full-time

Posted 3 days ago

New

Job description

Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator)
Lewis Automotive Group - Fayetteville, AR
Department: Service Operations
Schedule: Full-Time, On-Site
Pay: $1,000-$1,100 per week + up to $1,000/month in performance bonuses
IMPORTANT: This is an ON-SITE position.
This position is not remote. The R.E.S.T. Coordinator works at the Lewis Automotive Group location in Fayetteville, AR.
About the Position
Lewis Automotive Group is looking for an experienced, organized, and customer-focused Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator) to lead our Remote Experience and Scheduling Team.
The R.E.S.T. Coordinator oversees daily scheduling operations and leads a team responsible for creating a convenient, efficient, and professional service experience for our customers-from scheduling their appointment through vehicle pickup and return.
This is a hands-on leadership role for someone who can develop a team, manage multiple priorities, analyze performance, and deliver an exceptional customer experience.
What You'll Do
  • Lead and supervise R.E.S.T. Consultants and oversee daily scheduling operations
  • Coordinate Mobile Service, Pickup & Delivery, and shop appointments
  • Manage and monitor CTP vehicle utilization
  • Serve as the primary liaison between the Service Manager and R.E.S.T. Team
  • Monitor key performance indicators (KPIs) and identify opportunities to improve team performance
  • Ensure compliance with Ford Customer Experience (CX) Remote Experience standards
  • Train, coach, and onboard new team members
  • Establish and maintain efficient scheduling and workflow processes
  • Monitor customer concerns and handle escalations professionally
  • Provide service recovery when necessary to protect the customer experience
  • Analyze scheduling and operational data to identify trends and improve efficiency
  • Work closely with Service leadership to ensure appointments are properly scheduled and supported
  • Help develop the R.E.S.T. program and continuously improve the customer experience

Required Qualifications
  • High school diploma or equivalent
  • 3+ years of experience in automotive service, scheduling, BDC, or a related dealership environment
  • Previous leadership, supervisory, or team-coordination experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time-management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Ability to coach, motivate, and hold team members accountable
  • Comfortable working with performance metrics and KPIs
  • Proficiency with Microsoft Office, including Excel
  • Ability to learn and effectively use dealership management systems and scheduling technology
Preferred Qualifications
  • Experience as a Service Advisor, Dispatcher, BDC Manager, or Service Department Coordinator
  • Experience with Ford or CDJR service operations
  • Familiarity with RedCap, CX One, and Numa
  • Experience coordinating Mobile Service and Pickup & Delivery operations
  • Experience with service scheduling, reporting, and vehicle utilization
  • Advanced Excel or CRM experience
  • Ford OEM training or certifications

Apply