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Customer Support Jobs in Springdale, AR (NOW HIRING)

Uber Freight

Customer Support Specialist II

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hourly Req #: 3175 About the Role The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments ...

Uber Freight

Customer Support Specialist II

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hourly Req #: 3175 About the Role The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments ...

Ox

Customer Operations & Tech Support

Fayetteville, AR · On-site

$48K - $64K/yr

This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly ...

Ox

Customer Operations & Tech Support

Fayetteville, AR · Hybrid

$48K - $64K/yr

This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly ...

Ox Inc

Customer Operations & Tech Support

Fayetteville, AR · On-site

$49K - $66K/yr

This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly ...

Ox

Customer Operations & Tech Support

Fayetteville, AR · On-site

$48K - $64K/yr

This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly ...

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Customer Support information

See Springdale, AR salary details

$10

$16

$24

How much do customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer support in Springdale, AR is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.51 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Springdale, AR?

The most popular types of Customer Support jobs in Springdale, AR are:

What are popular job titles related to Customer Support jobs in Springdale, AR?

For Customer Support jobs in Springdale, AR, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Springdale, AR look for?

The top searched job categories for Customer Support jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Customer Support jobs?

Cities near Springdale, AR with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Springdale, AR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,308 per year, or $17 per hour.

Customer Support Specialist II

Uber Freight

Rogers, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Uber Freight rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

171st of 364 rated logistics

Job description

Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 3175

About the Role
The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work.
Please note: Interviews will be conducted in person at our Rogers, AR location.
What the Candidate Will Do

  • Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
  • Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Exceed customer on-time pick-up and delivery expectations
  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
  • Utilize external websites and other tools of communication to set shipment appointments
  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
  • Set up new Receivers, vendors, and supplier's locations
  • Work directly with Logistics Teams to assist with shipment issues or problem-solving
  • Additional Responsibilities Regarding Customer and Carrier Relationships
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Set up new customer and vendor users on the Transportation Management System
  • Acquire solid understanding of customer business practices and workflow


Basic Qualifications

  • High school diploma or GED equivalent
  • 0-1 years of customer service experience
  • Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Clear and professional oral and written communication skills, including email etiquette


Preferred Qualifications

  • Customer Service background
  • Knowledge of the freight industry
  • Proficient with Microsoft Office Suite
  • Strong oral and written communication skills, including professional email etiquette

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using realtime data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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