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Remote Customer Support Jobs in Rochester, NH (NOW HIRING)

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software. Familiarity with Salesforce CRM and support ticket ...

ForgeFit

Remote Customer Service Specialist

Hampton, VA · Remote

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Remote Customer Support information

See Rochester, NH salary details

$10

$22

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How much do remote customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote customer support in Rochester, NH is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $25.87 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are popular job titles related to Remote Customer Support jobs in Rochester, NH?

For Remote Customer Support jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Rochester, NH look for?

The top searched job categories for Remote Customer Support jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Remote Customer Support jobs?

Cities near Rochester, NH with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Rochester, NH as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $47,170 per year, or $22.7 per hour.

Technical Customer Support

Portsmouth, NH • Remote

Trimble
See more jobs at Trimbleexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Key responsibilities

  • Drive fast, efficient customer solutions across connected VDC products while resolving software bugs and requirement needs.

  • Collaborate with development and training teams to enhance product workflows, documentation, and feature requests.

  • Represent the organization as a technical expert at industry events and customer meetings.

Trimble rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Elevate Customer Success as a Technical Customer Support Technician

Transform Your VDC Expertise: Empower the Future of Construction Technology!

Ready to transition into becoming the technical expert who empowers the VDC MEP industry? Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation for preconstruction modeling adoption, and make a tangible impact on global infrastructure.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.

Key Exciting Responsibilities

Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.

Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.

Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.

Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.

Essential Skills & Experience

3+ years of technical customer support experience in software or technology environments.

Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.

Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.

Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.

Outstanding interpersonal and written communication skills with a strong, customer-focused approach.

Bonus Points For

Hands-on expertise using BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.

Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software.

Familiarity with Salesforce CRM and support ticket management systems.

Familiarity with Microsoft SQL and Windows 11

Troubleshooting network connectivity issues

Knowledge of tools like Connect2Fab or MEPContent for Fabrication

Logistics

Location: Knoxville, TN, Westminster, CO, Portsmouth, NH

Travel Requirement: 5%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software Troubleshooting, Technical Specialist

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$25.43-$31.78

Pay Rate Type

Hourly

Bonus Eligible?

No

Commission Eligible?

No


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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