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Remote Customer Support Jobs in Rochester, NH (NOW HIRING)

Trimble

Enterprise Support Engineer

Portsmouth, NH · On-site +1

$109K - $135K/yr

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Liberty Mutual

Remote Inside Sales Representative

Dover, NH · On-site +1

$55K - $75K/yr

As an Inside Sales Representative at Liberty Mutual, you'll have the tools, training and support ... A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Rochester, NH

Remote Customer Support information

See Rochester, NH salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote customer support in Rochester, NH is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $25.87 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Rochester, NH? For Remote Customer Support jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Rochester, NH look for? The top searched job categories for Remote Customer Support jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Customer Support jobs? Cities near Rochester, NH with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Rochester, NH as of July 2026, with employment types broken down into 70% Full Time, 25% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,170 per year, or $22.7 per hour.
Enterprise Support Engineer

Enterprise Support Engineer

Trimble

Portsmouth, NH • On-site, Remote

$109K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Trimble rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

52nd of 141 rated electronics manufacturers

Job description

Elevate the Enterprise Experience as our next Enterprise Support Engineer!

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Join Trimble to drive high-impact stability and innovation for the industries that build our world!

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary technical advocate for our most strategic enterprise partners, directly influencing the stability and performance of their mission-critical ERP environments while shaping the future of construction cloud integrations.

Key Exciting Responsibilities

  • Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.

  • Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.

  • Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.

  • Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.

  • Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Essential Skills & Experience

  • 5+ years of experience in technical support or customer success within enterprise software environments.

  • Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.

  • Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.

  • Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.

  • Solid understanding of enterprise software systems and cloud-based architecture.

Bonus Points For:

  • Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software.

  • Proficiency in HTML, JSON, and CSS for building custom data visualizations.

  • Familiarity with database performance tuning and CRM ticketing systems.

Location:

  • Westminster, CO
  • Lake Oswego, OR
  • Atlanta, GA
  • Portsmouth, NH
  • Knoxville, TN

Work Style: Hybrid (4 days in office/1 day remote)

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction Technology, Enterprise Support, SaaS, SQL Database, Telemetry, Customer Success Engineer.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$91,100.00-$125,200.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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