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Remote Customer Support Jobs in Fulton, NY (NOW HIRING)

Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ... Support monthly and quarterly close processes, including A/R subledger reconciliation to the ...

Entry Level Remote Sales Role

Syracuse, NY ยท Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

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Remote Customer Support information

See Fulton, NY salary details

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How much do remote customer support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote customer support in Fulton, NY is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Fulton, NY? For Remote Customer Support jobs in Fulton, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Fulton, NY look for? The top searched job categories for Remote Customer Support jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Remote Customer Support jobs? Cities near Fulton, NY with the most Remote Customer Support job openings:
Accounts Receivable Manager - Remote

Accounts Receivable Manager - Remote

micro1 AI

Syracuse, NY โ€ข Remote

$130K - $180K/yr

Part-time

Medical, Retirement, PTO

Posted 10 days ago


Job description

Job title: Revenue & Accounts Receivable Manager


Job Type: Full-time


Location: Remote


Job Summary:


Join our team as a Revenue & Accounts Receivable Manager and play a pivotal role in ensuring the financial health and operational integrity of micro1โ€™s revenue cycle. This is an exceptional opportunity to own end-to-end A/R operations, drive revenue recognition accuracy, and build scalable financial processes within a fast-moving, mission-driven company. We value team members who bring sharp analytical instincts, a bias toward action, and a commitment to excellence in every detail.


Key Responsibilities:


  1. Own the full accounts receivable lifecycle, including invoicing, collections, cash application, and reconciliation, ensuring accuracy and timeliness across all customer accounts
  2. Manage and continuously improve revenue recognition processes in accordance with ASC 606 and GAAP standards
  3. Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve delinquencies and minimize DSO
  4. Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes, credit holds, and contract discrepancies in a timely manner
  5. Prepare and deliver weekly and monthly A/R reporting, including aging summaries, cash flow forecasts, and KPI dashboards for finance leadership
  6. Maintain and optimize financial systems for transaction accuracy, workflow efficiency, and audit readiness
  7. Support monthly and quarterly close processes, including A/R subledger reconciliation to the general ledger
  8. Develop, document, and enforce internal controls and A/R policies to mitigate risk and ensure compliance
  9. Assist with audit preparation and respond to external auditor inquiries related to revenue and receivables
  10. Identify opportunities to automate and scale A/R workflows as the company grows



Required Skills and Qualifications:


  1. Bachelorโ€™s degree in Accounting or Finance; CPA or CA preferred
  2. 4โ€“6 years of experience in accounts receivable, revenue operations, or a related finance role, ideally within a high-growth technology or SaaS company
  3. Hands-on experience with ERP/accounting system
  4. Deep understanding of accounts receivable processes, revenue recognition principles (ASC 606), and GAAP
  5. Strong command of Google Sheets and Excel
  6. Demonstrated ability to manage collections and resolve billing disputes with professionalism and urgency
  7. Exceptional written and verbal communication skills, with attention to detail
  8. Proven ability to thrive in a fast-paced, remote environment and work independently with minimal oversight


Preferred Qualifications:


  1. CPA, or progress toward a professional certification.
  2. Prior experience implementing or improving A/R automation tooling.



Compensation & Benefits Notice


The national pay range for this full-time position is base salary of $110,000 โ€“$150,000 USD. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.


micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to support@micro1.ai.


Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.


Disclaimer


The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.