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Remote Customer Support Jobs in Foley, AL (NOW HIRING)

micro1 AI

Physics Modeling Expert - Remote

Mobile, AL · Remote

$80 - $140/hr

... customer project. In this role, you'll apply your expertise to help train next-generation AI ... support if needed. * Demonstrated excellence in written technical communication, with a track ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Foley, AL

Remote Customer Support information

See Foley, AL salary details

$9

$19

$48

How much do remote customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer support in Foley, AL is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $10.29 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are popular job titles related to Remote Customer Support jobs in Foley, AL?

For Remote Customer Support jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Foley, AL look for?

The top searched job categories for Remote Customer Support jobs in Foley, AL are:

What cities near Foley, AL are hiring for Remote Customer Support jobs?

Cities near Foley, AL with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Foley, AL as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,247 per year, or $19.8 per hour.

Secret Cleared Technical Support Management (TSM) Deficiency Records Administrator (Remote)

Zantech

Mobile, AL • Remote

Full-time

PTO

Re-posted 14 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!

Zantech is looking for a talented Technical Support Management (TSM) Deficiency Records Administrator to contribute to the success of our upcoming Operations and Administrative Support Services project for a Hybrid role based out of Mobile, AL.

The Technical Support Management (TSM) Deficiency Records Administrator serves as the sole certified Local TSM Administrator and is responsible for all aspects of deficiency record management within the TSM system and Electronic Trial Card (ETC) tool. This position supports production inspections, dock trials, builder's trials, acceptance trials, and at-sea trials, and maintains a deployable mini-LAN to record deficiencies during sea trials. The individual must be certified in Security+ and maintain that certification throughout the period of performance at the contractor's expense.

Responsibilities include, but will not be limited to:

  • Provide TSM System and ETC system overview training using the TSM user guide, covering basic user functions for OPC PRO personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel as needed.
  • Support tracking of deficiency records and processes including Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), Trial Cards, and Project Management records.
  • Develop and maintain ship-unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.
  • Assist OPC PRO personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.
  • Assist OPC PRO in preparation of technical briefings, assessments, audits, and milestone reviews.
  • Utilize available programs, tools, and data sources to assist in preparation of weekly program management reports, program technical and financial metric status reports, and other reports.
  • Provide trial card status reports through metrics and progress the correction of deficiencies post-trials in support of dockside and at-sea portions of trials.
  • Maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.
  • Maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.
  • Assist OPC PRO and INSURV personnel with the creation of new trial cards using the ETC tool.
  • Assist OPC PRO personnel with pre-screening and screening activities before, during, and after trials.
  • Assist OPC PRO with tracking, defect coding, and other applicable technical assistance on all trial cards from ETC tool creation through closure in the TSM system.
  • Maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dockside and at-sea portions of trials to record deficiencies in the TSM system; ensure all computer software and hardware is updated and maintained in compliance with Coast Guard and NAVSEA TSM requirements and Authorization to Operate (ATO) rules.
  • Respond to USN INSURV trial card database requests before, during, and after trials.
  • When Surge CLINs are exercised, provide up to 160 additional hours of support for sea trials to record deficiencies in the TSM system.
  • Support TSM system software upgrades and system testing required by the Navy to maintain configuration control of the TSM system (using surge hours when applicable).
  • Attend meetings related to assigned tasks as directed by the COR; support program reviews as assigned.
  • Moderate walking and movement through an active shipyard and OPCs under construction is required.

Required Experience or Knowledge of the following technologies/functions:

  • Proficiency in the use of the Government TSM system and the ETC tool.
  • Expertise in Microsoft Office suite applications.
  • Knowledge of ship construction deficiency records management processes.
  • All equipment required to support trials must be compliant with Authorization to Operate (ATO) rules and regulations.
  • Must be able to obtain and maintain a Secret-level security clearance.
  • Physical ability to perform moderate walking and movement through an active shipyard and aboard OPCs under construction.

Required Education/Certifications:

  • Education Required
    • Bachelor's degree, OR at least six (6) years of relevant experience in lieu of degree.
  • Must hold and maintain a current Security+ certification throughout the period of performance.

Required Security Clearance:

  • US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements.

Outstanding PerformanceAlways!

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!