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Remote Customer Support Jobs in Draper, UT (NOW HIRING)

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how ...

Verawholehealth

Customer Support Specialist II

Sandy, UT · On-site +1

$20 - $30/hr

Summary apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking ...

Brex

Support Specialist

Salt Lake City, UT · Remote

$21 - $23/hr

As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to ... be fully remote and based in Salt Lake City. Responsibilities * Effectively resolve customer ...

Five Star Solutions

Member Support Specialist

Sandy, UT · Remote

$14/hr

... customers. This role is responsible for handling inbound and outbound calls, responding to text ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

Five Star Solutions

Member Support Specialist

Sandy, UT · Remote

$14/hr

... customers. This role is responsible for handling inbound and outbound calls, responding to text ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

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All JobsRemote Customer Support JobsRemote Customer Support Jobs in Draper, UT

Remote Customer Support information

See Draper, UT salary details

$10

$21

$53

How much do remote customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote customer support in Draper, UT is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Draper, UT? For Remote Customer Support jobs in Draper, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Draper, UT look for? The top searched job categories for Remote Customer Support jobs in Draper, UT are:
What cities near Draper, UT are hiring for Remote Customer Support jobs? Cities near Draper, UT with the most Remote Customer Support job openings:
Remote Customer Support jobs near you

Customer Support Representative (Remote)

ECP

Salt Lake City, UT • Remote

$16.50 - $21/hr

Full-time

Posted 27 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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