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Remote Chat Agent Jobs in Draper, UT (NOW HIRING)

Bendixen Life Group

Remote Insurance Agent

Salt Lake City, UT · On-site +1

$99K - $128K/yr

This is a remote, commission-based opportunity with access to warm leads, flexible scheduling, and the ability to grow based on your effort and performance. Why Join Bendixen Life Group? You will ...

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Remote Chat Agent information

How do I become an online chat agent?

To become a remote chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and may prefer familiarity with chat platforms or CRM tools. Job opportunities are often posted on online job boards, and some roles may require flexible scheduling or specific certifications.

How much do online chat agents make?

Online chat agents typically earn between $10 and $20 per hour, with some earning higher based on experience, skills, and the company. Salaries can vary depending on the industry, location, and whether the role is freelance or full-time, and many roles require good communication skills and familiarity with chat platforms.

Are remote chat jobs legit?

Remote chat agent jobs are legitimate positions where employees provide customer support via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and be cautious of scams promising high pay for minimal work.

How can I make 2000 a week working from home?

A remote chat agent can potentially earn $2000 a week by working multiple shifts, handling high-volume customer interactions, and developing specialized skills such as technical support or sales. Earning this level of income often requires consistent effort, experience, and possibly working for multiple companies or platforms that offer competitive pay rates. Building a strong reputation and efficiency with chat tools can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Draper, UT? The most popular types of Chat Agent jobs in Draper, UT are:
What are popular job titles related to Remote Chat Agent jobs in Draper, UT? For Remote Chat Agent jobs in Draper, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Draper, UT look for? The top searched job categories for Remote Chat Agent jobs in Draper, UT are:
What cities near Draper, UT are hiring for Remote Chat Agent jobs? Cities near Draper, UT with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Draper, UT as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution.
Customer Service Chat Representative - 100% Remote

Customer Service Chat Representative - 100% Remote

frontdoor, Inc.

Salt Lake City, UT • Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience. 

Responsibilities: 

  • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
  • Explains and upholds contract coverage to customers and/or contractors
  • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
  • Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
  • May assume other duties as assigned
Qualifications

Minimum Education, Licensure and Professional Certification requirements:High school diploma or general education degree (GED) required 

Minimum Experience required: 1+ years of experience preferred

Required Skills: 

  • Computer literacy
  • Problem solving and decision making
  • Attention to detail
  • Multi-tasking
  • Adapt to a fast-paced environment

Preferred Skills: 

  • Customer service experience and/or training
Other/State Specific

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. 

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. 

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. 

 

Learn more about benefits at Frontdoor. 

Employment Type: FULL_TIME

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