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Remote Chat Agent Jobs in Draper, UT (NOW HIRING)

IRALOGIX,Inc

Customer Care Representative

Salt Lake City, UT · Remote

$16.50 - $22.25/hr

... live chat, email) with customers, ensuring timely and accurate responses to IRA-related and account recordkeeping questions. · Support day-to-day IRA administration and recordkeeping functions ...

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Remote Chat Agent information

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Draper, UT? The most popular types of Chat Agent jobs in Draper, UT are:
What are popular job titles related to Remote Chat Agent jobs in Draper, UT? For Remote Chat Agent jobs in Draper, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Draper, UT look for? The top searched job categories for Remote Chat Agent jobs in Draper, UT are:
What cities near Draper, UT are hiring for Remote Chat Agent jobs? Cities near Draper, UT with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Draper, UT as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Contact Center Systems Administrator (Five9 & Analytics)

Verawholehealth

Sandy, UT • Remote

$81K - $122K/yr

Full-time

Posted 22 days ago

Job description

Job Description Summary

We are seeking a skilled Contact Center Systems Administrator to own the management, optimization, and reporting architecture of our Five9 cloud platform. In this role, your time will be split between hands-on Five9 administration-specifically focusing on Interactive Voice Response (IVR) design and outbound dialing strategies-and data consolidation. You will be the bridge between our raw telecom data and actionable business insights, pulling metrics from platforms like Aceyus, Five9, and manual data sources into unified reporting systems to drive performance.

How will you make an impact & Requirements

Core Responsibilities

  • Five9 Administration & IVR Design: Design, build, test, and maintain complex IVR routing flows, skills-based routing, and agent configurations within Five9 to optimize the customer journey.

  • Intelligent Virtual Agent (IVA) Administration: Experience administering and maintaining Five9 or other IVA platforms.

  • Outbound Dialing Management: Build and manage outbound dialing campaigns, lists, and dialing rules. Monitor list penetration, abandon rates, and compliance metrics to maximize agent productivity.

  • Data Consolidation & Reporting: Act as the primary architect for contact center performance data. Regularly pull, blend, and synthesize data from multiple disparate sources-including Five9, Aceyus, and external databases to tell a business story.

  • Dashboard, Workflow and Scorecard Administration: Maintain and optimize complex dashboards used by leadership. Build macros, formulas, and data connections to ensure daily, weekly, and monthly reports are accurate and delivered on time.

  • Troubleshooting & Support: Serve as the internal subject matter expert (SME) for Five9 technical issues, logic errors in routing, or data discrepancies in performance reports.

Required Technical Skills & Qualifications

  • Five9 Expertise: Minimum 2-3 years of hands-on experience administering Five9 (Advanced IVR Studio, Campaign Management, Administrator Console).

  • Outbound Campaign Architecture: Proven experience managing predictive, power, or preview dialers, including list management and compliance guidelines.

  • Multi-Source Reporting: Experience using Aceyus (or similar contact center data aggregation platforms) to monitor real-time and historical omnichannel metrics.

  • Advanced Data Manipulation: Exceptional skills in spreadsheet utilization (lookups, array formulas, Query function, Pivot Tables) and experience managing data pipelines from multiple platforms into single datasets

  • Analytical Mindset: Ability to look at multi-source telecom data and identify trends, routing bottlenecks, or data tracking gaps.

  • Familiarity with AI platforms: Working knowledge using Google Gemini and and other AI platforms

Preferred Qualifications

  • Five9 Administrator Certification preferred

  • Experience using Google Apps Script or basic SQL to automate data pulls into Google Sheets.

  • Background working in a high-volume blended (outbound & inbound) contact center environment.

  • Experience developing reports in complex data environment

Compensation:

$81,492.00

to

$122,238.00

Apply