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Remote Customer Support Jobs in Decatur, AL (NOW HIRING)

Hexagon AB

RMS Implementer (Remote- US)

Madison, AL · On-site +1

Remote Req Id: 3065 Responsibilities As a RMS Implentation Analyst, you will use your experience to ... customers to the internal project group • Working with software developers and project support ...

Hexagon AB

CAD Implementer (REMOTE-US)

Madison, AL · On-site +1

Lead support of customer's acceptance testing of Octave's products * Other duties as assigned #LI-SK1 #LI-Remote Education / Qualifications * A degree in the Sciences, Computer Sciences, Engineering ...

Griffin Associates

LPN or RN CONTRACTOR REMOTE

Huntsville, AL · Remote

$25.50 - $34/hr

Responsible for identifying, prospecting and securing business opportunities to support new revenue ... Respond quickly to all customer and prospect inquiries and needs * Qualifications: * Previous ...

Redwire Defense Tech

VP of Programs

Huntsville, AL · On-site +1

$215K - $315K/yr

Huntsville, AL, Chantilly, VA, San Luis Obispo, Remote FLSA STATUS: Exempt SALARY RANGE: The ... and customer support. Financial & Operational Accountability * Own global program financial ...

Redwire Defense Tech

VP of Programs

Huntsville, AL · On-site +1

$215K - $315K/yr

Huntsville, AL, Chantilly, VA, San Luis Obispo, Remote FLSA STATUS: Exempt S ALARY RANGE: The ... and customer support. Financial & Operational Accountability * Own global program financial ...

Redwire Defense Tech

VP of Programs

Huntsville, AL · On-site +1

Huntsville, AL, Chantilly, VA, San Luis Obispo, Remote FLSA STATUS: Exempt S ALARY RANGE: The ... and customer support. Financial & Operational Accountability * Own global program financial ...

Edge Autonomy

VP of Programs

Huntsville, AL · On-site +1

$215K - $315K/yr

Huntsville, AL, Chantilly, VA, San Luis Obispo, Remote FLSA STATUS: Exempt SALARY RANGE: The ... and customer support. Financial & Operational Accountability * Own global program financial ...

Hexagon AB

Project Manager (Remote- US)

Madison, AL · On-site +1

Key Responsibilities Communication Serves as the primary liaison to customer PM partners, agency ... need to support your ambitions, no matter who you are or where you are in the world. Everyone is ...

Hexagon AB

Project Manager (Remote- Canada)

Madison, AL · On-site +1

Key Responsibilities Communication Serves as the primary liaison to customer PM partners, agency ... need to support your ambitions, no matter who you are or where you are in the world. Everyone is ...

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Showing results 1-20

All JobsRemote Customer Support JobsRemote Customer Support Jobs in Decatur, AL

Remote Customer Support information

See Decatur, AL salary details

$10

$21

$53

How much do remote customer support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote customer support in Decatur, AL is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $24.81 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Decatur, AL? For Remote Customer Support jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Decatur, AL look for? The top searched job categories for Remote Customer Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Customer Support jobs? Cities near Decatur, AL with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Decatur, AL as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $45,182 per year, or $21.7 per hour.
Hosted Ops, Esri Platform Engineer

Hosted Ops, Esri Platform Engineer

3-GIS

Huntsville, AL • On-site, Remote

Full-time

Posted 4 days ago

Job description

Summary/Objective:
The AWS / Esri Platform Architect is responsible for the design, deployment, and operational oversight of the organization's hosted geospatial platform running within AWS. This role is both operational and strategic, contributing directly to technical decisions regarding the architecture, performance, and reliability of the platform.
This individual will serve as a subject matter expert in the Esri ecosystem in a cloud infrastructure, guiding architectural decisions related to ArcGIS Enterprise deployments, map service hosting, licensing infrastructure, and supporting spatial database environments. The role will work closely with peers, product teams, Implementation, and customer support teams to ensure the platform operates reliably and scales effectively to meet customer needs.
Essential Functions:
  • Design, implement, and maintain AWS infrastructure supporting the hosted platform
  • Provide technical leadership and guidance on the architecture and operation of the Esri ecosystem within AWS
  • Manage and maintain ArcGIS Enterprise environments including ArcGIS Server, Portal for ArcGIS, and supporting components
  • Oversee deployment and performance of map services, feature services, and geospatial web services
  • Manage ArcGIS licensing infrastructure and ensure licensing compliance across hosted environments
  • Participate in architectural planning and technical decision-making for improvements to the hosted platform
  • Evaluate infrastructure performance and recommend improvements to platform scalability and reliability
  • Assist in the deployment and maintenance of spatial databases including PostgreSQL/PostGIS environments where applicable
  • Participate in hosted operations incident handling, troubleshooting platform issues through log analysis and system diagnostics
  • Work cross functionally with engineering, support, and product teams to ensure successful deployments, upgrades, and maintenance of customer environments
  • Review platform performance against contracted SLA targets and assist in maintaining service reliability
  • Assist in documentation of hosted platform policies, operational procedures, and deployment standards
  • Maintain and improve the hosted deployment pipeline and infrastructure automation processes
  • Translate complex technical topics into clear communication for internal teams and stakeholders
  • Other related duties as assigned
Requirements:
  • Bachelor's Degree in Computer Science, GIS, Information Systems, or related field
  • Strong experience with AWS cloud services including EC2, RDS, FSx, S3, Route 53, etc.
  • Experience deploying and managing ArcGIS Enterprise environments including ArcGIS Server and Portal for ArcGIS
  • Familiarity with ArcGIS Pro and ArcGIS Desktop workflows
  • Understanding of geospatial service architecture including map services and feature services
  • Experience administering Windows Server environments
  • Understanding of web application architecture and web request flow
  • Experience troubleshooting through log analysis and system diagnostics
  • Experience managing or supporting Esri Based hosted SaaS platforms
  • Ability to contribute to architectural decision-making for cloud-hosted systems
  • Ability to interface with customers and internal stakeholders regarding technical platform issues
  • Code development and CICD best practices

Preferred Skills:
  • Experience administering PostgreSQL or other spatial databases
  • Python scripting including arcpy
  • Windows PowerShell scripting
  • AWS certification (Solutions Architect Associate or Professional)
  • Experience managing large-scale hosted geospatial platforms
  • Familiarity with telecom or utility GIS systems
  • Experience with containerization or deployment automation tools
This is a remote work from home position

Apply