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Remote Customer Support Jobs in Alabaster, AL (NOW HIRING)

Promoted2

Remote Insurance Agent

Birmingham, AL · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

micro1 AI

Senior Counsel - Remote

Birmingham, AL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

micro1 AI

Senior Legal Consultant - Remote

Birmingham, AL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Alabaster, AL

Remote Customer Support information

See Alabaster, AL salary details

$9

$19

$48

How much do remote customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer support in Alabaster, AL is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $10.24 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Alabaster, AL? The most popular types of Customer Support jobs in Alabaster, AL are:
What are popular job titles related to Remote Customer Support jobs in Alabaster, AL? For Remote Customer Support jobs in Alabaster, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Alabaster, AL look for? The top searched job categories for Remote Customer Support jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Remote Customer Support jobs? Cities near Alabaster, AL with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Alabaster, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,009 per year, or $19.7 per hour.

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Birmingham, AL • Remote

$18.25 - $23.25/hr

Full-time

Re-posted 16 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon.  Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. 
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.
Responsibilities
  • Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling
  • Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up
  • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
  • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
  • Answer phones professionally, screen calls, and route or resolve inquiries appropriately
  • Verify patient identity using two VA‑approved identifiers
  • Update and validate demographic and insurance information during patient interactions
  • Explain VA insurance collection requirements to Veterans and families
  • Enter and maintain accurate documentation in CPRS / EHRM
  • Collaborate with VA clinical staff and interdisciplinary care teams
  • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
  • Escalate scheduling or access issues to VA supervisors per SOP
  • Maintain high customer service standards when interacting with Veterans, families, and staff
  • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
  • Participate in required meetings, huddles, reporting, and quality improvement activities
  • Complete related administrative duties as assigned to support daily operations
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required. 

All candidates must be able to:

  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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