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Remote Customer Support Representative Assistant Jobs in Spring Hill, TN

EverDriven

Customer Service Associate

Nashville, TN · Remote

$14 - $19.25/hr

Customer Service Associate (Remote US)Help Students Get Where They Need to Be At EverDriven, we ... Support customers during service disruptions, delays, and urgent transportation situations

CLEANSLATE CENTERS INC

Patient Support Agent

Brentwood, TN · Remote

$18 - $20/hr

... remote potential. * Answering and managing an average of 75-100 inbound/outbound calls per day in a ... Provide Support, patience, and compassionate customer service to the lives we serve * Ability to ...

HMG Careers

Sales Representative Remote

Murfreesboro, TN · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Sales Representative Remote

Nashville, TN · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Liveops

Remote Spanish Bilingual Customer Service

Franklin, TN · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Smyrna, TN · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Customer Support Representative Assistant information

See Spring Hill, TN salary details

$14

$19

$23

How much do remote customer support representative assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer support representative assistant in Spring Hill, TN is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Spring Hill, TN? The most popular types of Remote Customer Support Representative jobs in Spring Hill, TN are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Spring Hill, TN? For Remote Customer Support Representative Assistant jobs in Spring Hill, TN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Spring Hill, TN look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Remote Customer Support Representative Assistant jobs? Cities near Spring Hill, TN with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Customer Service Associate

EverDriven

Nashville, TN • Remote

$14 - $19.25/hr

Full-time

Re-posted 16 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Customer Service Associate (Remote US)Help Students Get Where They Need to Be

At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you'll serve as a critical connection between families, school districts, drivers, and transportation providers. You'll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations.

If you enjoy helping people, solving problems, and making a meaningful impact in your community, we'd love to hear from you.

Location

Remote, Unites States

Schedule

Hours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST

Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday.

Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve.

What You'll Do
  • Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
  • Deliver exceptional customer service while resolving transportation-related questions and concerns
  • Coordinate transportation support and dispatch activities as needed
  • Accurately document customer interactions and service issues in company systems
  • De-escalate customer concerns and work toward timely resolution
  • Support customers during service disruptions, delays, and urgent transportation situations
  • Utilize mapping, routing, and transportation software to support daily operations
  • Collaborate with internal teams to ensure service commitments are met
  • Maintain confidentiality and handle sensitive information appropriately
  • Assist with special projects and cross-functional initiatives as assigned
Required Qualifications
  • High school diploma or equivalent
  • Minimum of one (1) year of customer service experience
  • Experience working in a remote environment
  • Strong verbal and written communication skills
  • Ability to navigate multiple computer systems and applications simultaneously
  • Strong problem-solving and conflict-resolution skills
  • Ability to remain calm, professional, and empathetic during stressful situations
  • Strong attention to detail and organizational skills
  • Ability to work independently while contributing to a collaborative team environment
Preferred Qualifications
  • Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environment
  • Experience using CRM, ticketing, or customer support platforms
  • Experience supporting customers in a fast-paced operational environment
  • Bilingual language skills are a plus
Success in This Role

Successful team members consistently:

  • Deliver positive customer experiences
  • Meet attendance and reliability expectations
  • Maintain accurate documentation and case management
  • Resolve customer issues efficiently and accurately
  • Adapt to changing priorities in a fast-paced environment
  • Contribute to team and department performance goals
Remote Work Requirements
  • Dedicated workspace free from distractions
  • Reliable high-speed internet connection
  • Ability to work independently in a remote environment
  • Comfortable communicating through phone, email, chat, and collaboration tools
Ideal Candidate Traits
  • Customer-focused and empathetic
  • Adaptable and resilient
  • Detail-oriented and accountable
  • Resourceful problem solver
  • Collaborative team player
  • Comfortable working in a fast-paced environment
Physical Requirements
  • Ability to sit or stand for extended periods while working on a computer
  • Ability to communicate effectively through phone, video, and written channels
  • Ability to perform the essential functions of the position with or without reasonable accommodation

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com