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Remote Customer Support Representative Assistant Jobs in Renton, WA

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110K - $137K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

InsuraTec

Sales Representative (Remote)

Bremerton, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Renton, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Fife, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Auburn, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Covington, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Vashon, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Artondale, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Kirkland, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Enumclaw, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Bothell, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Bothell, WA · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsRemote Customer Support Representative Assistant JobsRemote Customer Support Representative Assistant Jobs in Renton, WA

Remote Customer Support Representative Assistant information

See Renton, WA salary details

$17

$23

$27

How much do remote customer support representative assistant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote customer support representative assistant in Renton, WA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Renton, WA? The most popular types of Remote Customer Support Representative jobs in Renton, WA are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Renton, WA? For Remote Customer Support Representative Assistant jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Renton, WA look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Support Representative Assistant jobs? Cities near Renton, WA with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Customer Support Manager - Americas

Tomra

Seattle, WA • On-site, Remote

$110K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Tomra rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

334th of 417 rated machine equipment manufacturers

Job description

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
  • Lead end-to-end service operations across the Americas, from first contact to resolution
  • Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
  • Build a Technical Support Center of Excellence, including remote support and escalation governance
  • Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
  • Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
  • Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
  • Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
  • 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
  • Experience leading regional, remote, or multidisciplinary teams in a service environment
  • Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
  • Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
  • Experience leading or supporting CRM or ERP implementations and adoption in service workflows
  • Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
  • Ability to drive without restrictions in your country of residence

You can further develop on the job:
  • Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
  • Comprehensive medical, dental, and vision plans with 100% employee premium coverage
  • 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
  • 401(k) with 100% match on the first 4% of your contributions
  • 8 weeks of fully paid parental leave for eligible employees
  • Up to 4 days of paid bereavement leave to support employees during personal loss
  • Employee Assistance Program supporting mental, emotional, and financial well-being
  • Inclusive culture that values diversity, well-being, and teamwork
  • Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
https://www.youtube.com/watch?v=GUSNiYS9G2Y
https://www.youtube.com/watch?v=YIbud2V-wsA&t=1s
https://www.youtube.com/watch?v=V2v8EI4SqUg
https://www.youtube.com/watch?v=7G7_coWvf_M

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