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Remote Customer Support Representative Assistant Jobs in Renton, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Tacoma, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Tacoma, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Tacoma, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Seattle, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Seattle, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Seattle, WA · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Understand client needs and provide appropriate coverage information * Assist clients through the ...

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

HMG Careers

Remote Customer Service and Sales

Kent, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

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How much do remote customer support representative assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer support representative assistant in Renton, WA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Renton, WA? The most popular types of Remote Customer Support Representative jobs in Renton, WA are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Renton, WA? For Remote Customer Support Representative Assistant jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Renton, WA look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Support Representative Assistant jobs? Cities near Renton, WA with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 18 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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