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Remote Customer Support Engineer Jobs in Suffolk, VA

Adecco

Customer Service Representative

Newport News, VA · On-site +1

$21/hr

... customer support · Research and resolve order, shipment, delivery, inventory, and logistics ... Hybrid schedule Monday and Friday remote; Tuesday through Thursday onsite, 9:00 AM to 6:00 PM EST ...

Liveops

Remote Spanish Bilingual Customer Service

Norfolk, VA · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Suffolk, VA · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Hampton, VA · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Sentara Healthcare

Data Engineer - Remote

Virginia Beach, VA · On-site +1

$108K - $130K/yr

Sentara is hiring a Data Engineer! This is a fully remote position. Work Location: Remote ... Support ingestion from file-based sources and ingestion tools (e.g., Fivetran) * Handle schema ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Suffolk, VA

Remote Customer Support Engineer information

See Suffolk, VA salary details

$37.1K

$74.7K

$103.2K

How much do remote customer support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer support engineer in Suffolk, VA is $74,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Suffolk, VA?

For Remote Customer Support Engineer jobs in Suffolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Suffolk, VA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Remote Customer Support Engineer jobs?

Cities near Suffolk, VA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,743 per year, or $35.9 per hour.

Customer Service Representative

Adecco

Newport News, VA • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Adecco is currently assisting a local Customer in their search for Customer Service Representative positions in Newport News, VA. This is a great opportunity to further your existing skills as a Customer Service Representative while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!

Responsibilities:

· Respond to Branch inquiries through ServiceNow and other communication channels while providing exceptional customer support

· Research and resolve order, shipment, delivery, inventory, and logistics-related issues in a timely manner

· Coordinate with distribution centers, vendors, carriers, and internal departments to ensure accurate order management and fulfillment

· Process order cancellations, shipping updates, address changes, freight reconsignments, and maintain detailed customer documentation

Requirements:

· Minimum 2 years of customer service or customer support experience, preferably in internal customer support or email-based support environments

· Proficiency with Microsoft Office Suite, including Outlook, Teams, and Excel

· Experience in supply chain, logistics, distribution, transportation, warehouse operations, or order management

· Strong written and verbal communication, problem-solving, organizational, and multitasking skills in a fast-paced environment

Perks:

· Shift: Hybrid schedule Monday and Friday remote; Tuesday through Thursday onsite, 9:00 AM to 6:00 PM EST

· Weekly paycheck

· Pay: $21.00 per hour

· Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Customer Service Representative position with Adecco in Newport News, VA, apply today.


Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.