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Remote Customer Support Engineer Jobs in Norfolk, VA

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

$35K - $70K/yr

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe ... Provide outstanding customer service and ongoing client support. * Explain life, accident, and ...

Liveops

Remote Customer Service Agent

Newport News, VA · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Suffolk, VA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hampton, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Norfolk, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Chesapeake, VA · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Portsmouth, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Norfolk, VA

Remote Customer Support Engineer information

See Norfolk, VA salary details

$37.7K

$76K

$105K

How much do remote customer support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote customer support engineer in Norfolk, VA is $76,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $87,100.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Norfolk, VA?

For Remote Customer Support Engineer jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Norfolk, VA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Remote Customer Support Engineer jobs?

Cities near Norfolk, VA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,019 per year, or $36.5 per hour.

Remote Support Specialist

HB Travels

Virginia Beach, VA • Remote

Full-time

Re-posted 13 days ago

Job description

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we#39;d love to hear from you.

In this role, you#39;ll assist customers by answering questions, providing support, and ensuring a positive experience throughout their journey. You#39;ll work with clients in the travel and hospitality industry while helping deliver exceptional service in a fully remote environment.

What You#39;ll Do

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide timely, professional, and accurate customer support
  • Assist customers with service requests and travel-related questions
  • Research information and provide appropriate solutions
  • Maintain accurate customer records and documentation
  • Follow up with customers to ensure their needs have been met
  • Collaborate with team members to deliver a high-quality customer experience
  • Follow company policies and service standards

What We#39;re Looking For

  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to work independently and manage priorities in a remote setting
  • Comfortable using computers, web-based applications, and communication tools
  • Highly organized with strong attention to detail
  • Positive attitude and willingness to learn
  • Previous experience in customer service, hospitality, retail, administrative support, or the travel industry is helpful but not required

Why Join Our Team?

  • 100% remote work opportunity
  • Flexible scheduling options
  • Comprehensive training provided
  • Supportive and collaborative team culture
  • Opportunities for professional development
  • Be part of a growing organization serving clients in the travel and hospitality industry

Apply Today

If you#39;re passionate about helping customers and want to build your skills in a remote, customer-focused role, we#39;d love to receive your application. Qualified candidates will be contacted regarding the next steps in the hiring process.

Apply