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Remote Customer Support Engineer Jobs in San Ramon, CA

Qcells

QSS Customer Support Specialist

San Francisco, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

Nexora Talent

Remote- Customer Experience Service

Oakland, CA · Remote

$18.25 - $25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Lumenis

Customer Service Engineer

San Francisco, CA · Remote

$39 - $40/hr

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in San Ramon, CA

Remote Customer Support Engineer information

See San Ramon, CA salary details

$43.6K

$87.8K

$121.3K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in San Ramon, CA is $87,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in San Ramon, CA?

For Remote Customer Support Engineer jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in San Ramon, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Customer Support Engineer jobs?

Cities near San Ramon, CA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Senior Support Engineer

Luminai, Inc

San Francisco, CA • On-site, Remote

$110K - $160K/yr

Full-time

Posted 10 days ago

Key responsibilities

  • Own ongoing support and maintenance for production workflows after they move out of active development

  • Triage and resolve escalated technical issues, making small fixes directly when possible

  • Build deep knowledge of customer environments to ensure effective support and communicate with customers on issue status

Job description

About Luminai
Healthcare operations have always depended on people to bridge the gaps that technology couldn't. It relies on complex manual work to carry out critical internal processes, yet most health systems don't have enough resources to properly automate these tasks, leaving them stuck in outdated, labor-intensive SOPs.
Luminai structures the chaos, automates the manual handoffs, and deploys end-to-end workflows across every system, providing the integrated intelligence layer to improve processes over time. By delegating to autonomous AI systems those mission-critical workflows that previously expended valuable human time, Luminai allows doctors and administrators to do what they do best: Focus on Patients.
We've raised $60M in funding, including our recent Series B led by Peak XV Partners (formerly Sequoia India), with participation from healthcare-focused Define Ventures and continued support from General Catalyst and Y Combinator. We're backed by some of the best investors in Silicon Valley, including Kevin Weil (Chief Product Officer at OpenAI), Arash Ferdowsi (co-founder of Dropbox), Katie Stanton (former VP Global Media, Twitter), and CEOs of companies such as Flexport, Notion, Front, Ramp, and Twitch.
Our team is in-office 4 days a week (Monday - Friday, Wednesday optional WFH) in either San Francisco, California or New York, New York.
About The Role
As a Senior Support Engineer working on production operations, you will play a foundational role in owning, maintaining, and improving customer workflows once they move from active build into steady state. The platform is used by organizations worldwide to deploy and scale executable AI automations in mission critical production environments, including large enterprise health systems like Cleveland Clinic. You are expected to have a strong proficiency in fundamentals of software engineering, a willingness to pick up deep context on complex production systems, and an ability to work independently in ambitious environments.
What You'll Do
  • Own ongoing support and maintenance for production workflows once they move out of active development
  • Triage and resolve escalations, looping in engineering only when a fix requires it
  • Make small improvements and fixes directly, without requiring a full rebuild from the original engineering team.
  • Build deep working knowledge of our most complex customer environments to ensure nothing is lost in handoff.
  • Collaborate closely with Forward Deployed Engineers and product to flag patterns or recurring issues that point to bigger gaps.
  • Communicate clearly and consistently with customers on the status of issues and fixes.

What We're Looking For
  • Proven track record of owning and resolving technical issues in a production environment
  • Solid fundamentals in software engineering, with enough fluency to read code and make small fixes yourself
  • Strong communication skills and an ability to earn trust working closely with engineers day to day
  • Attention to detail and a first-principles approach to diagnosing issues in complex, real world systems
  • Experience supporting software in a customer facing, mission critical setting

Apply