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Manager Remote Customer Service Rep Jobs in San Ramon, CA

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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All JobsCustomer Service Rep JobsManager Remote Customer Service Rep JobsManager Remote Customer Service Rep Jobs in San Ramon, CA

Manager Remote Customer Service Rep information

See San Ramon, CA salary details

$27.4K

$64.8K

$112.9K

How much do manager remote customer service rep jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager remote customer service rep in San Ramon, CA is $64,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Customer Service Rep vs Customer Service Supervisor?

AspectManager Remote Customer Service RepCustomer Service Supervisor
CredentialsExperience in customer service, sometimes leadership skillsExperience in customer service, often leadership or supervisory training
Work EnvironmentRemote, independent, team managementOn-site or remote, overseeing customer service teams
Employer & Industry UsageCommon in call centers, e-commerce, tech companiesRetail, telecom, service industries
Search & Comparison IntentUnderstanding leadership roles in remote customer serviceComparing supervisory roles in customer service teams

The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.

What are the most commonly searched types of Remote Customer Service Rep jobs in San Ramon, CA? The most popular types of Remote Customer Service Rep jobs in San Ramon, CA are:
What are popular job titles related to Manager Remote Customer Service Rep jobs in San Ramon, CA? For Manager Remote Customer Service Rep jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Manager Remote Customer Service Rep jobs in San Ramon, CA look for? The top searched job categories for Manager Remote Customer Service Rep jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Manager Remote Customer Service Rep jobs? Cities near San Ramon, CA with the most Manager Remote Customer Service Rep job openings:
Manager Remote Customer Service Rep jobs near you
Infographic showing various Manager Remote Customer Service Rep job openings in San Ramon, CA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,814 per year, or $31.2 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

Think Academy US

San Jose, CA • Remote

$20 - $25/hr

Full-time, Other

Re-posted 23 days ago

Job description

Job Title: Customer Success Specialist

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

What You Will Do:

  • Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
  • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
  • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
  • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
  • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
  • Maintain a high standard of service quality, empathy, and professionalism in every interaction.
  • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

  • Day shift:
    • Mon-Fri: 10am-7pm
    • Sat-Sun:8:30am-5:30pm
  • Night shift: 3pm-12am
  • Candidates who are available Fri-Sun will be given priority

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.