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Remote Customer Support Engineer Jobs in Rochester, MN

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Demonstrate customer support abilities throughout the sales cycle * Impeccable verbal communication ... Remote-USA-MNPrimary Location Base Pay Range: $77,200 - $106,150Other US Location(s) Base Pay Range ...

Facility Data Analyst

Rochester, MN · On-site +1

$56K - $85K/yr

As a Facility Data Analyst , you will work to support the development and deployment of cutting ... You will work with customers to develop both templated and custom data visualizations to help them ...

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Remote Customer Support Engineer information

See Rochester, MN salary details

$39.6K

$79.9K

$110.3K

How much do remote customer support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote customer support engineer in Rochester, MN is $79,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $91,500.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, MN? For Remote Customer Support Engineer jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Rochester, MN look for? The top searched job categories for Remote Customer Support Engineer jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Customer Support Engineer jobs? Cities near Rochester, MN with the most Remote Customer Support Engineer job openings:
Project Engineer - Power & Renewables

Project Engineer - Power & Renewables

W&M Environmental Group

Rochester, MN • On-site, Remote

$88K - $131K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Job description

Own where you work. Braun Intertec is proud to be a 100% employee-owned environmental consulting, geotechnical engineering, and testing firm of 1,000 employees with offices located in ten states. As a part of our exciting growth initiatives, we are continuing to build relationships in emerging markets and recruiting new talent. By hiring the best people and helping each other grow both professionally and personally, we ensure a bright future for our employee owners and our clients.
We want our employee-owners to be fully engaged - at home, at work, and in their communities. We provide our employees with a full range of benefits including comprehensive medical, vision, and dental plans, paid time off (as well as volunteer time off), company match 401k, participation in our Employee Stock Ownership Program (ESOP), technical training and career development resources, and access to our wellness program. The ESOP is a benefit we are proud of and celebrate as it allows all employees to be owners within the company.
We offer the flexibility to work from home or in an office environment on your own terms. Braun Intertec is seeking a highly motivated Project Engineer to join our Renewable Energy Team, with a primary focus on power and renewable energy development.

This position manages moderate to complex geotechnical projects specifically related to power and renewable energy development by providing the technical expertise required to exceed client expectations.

Responsibilities

  • Develop scopes of work and prepare proposals for moderate to complex geotechnical engineering projects, primarily in the power and renewable energy field.
    • Prepare proposals for moderate to complex projects.
    • Review field logs and soil samples for classification and boring log preparation.
    • Perform engineering analysis using company and industry methodologies.
    • Make geotechnical recommendations and prepares engineering reports for senior review.
    • Manage routine to complex geotechnical engineering projects including project scope, schedule, budget, and safety.
    • Work independently on specific assignments of limited scope with Senior review.
    • Perform quality review of work performed by assigned staff; identify, investigate, and resolve internal and external quality issues on projects.
    • Coordinate with regional operations to effectively coordinate staff, resources, and workloads.
    • Ensure client expectations are met or exceeded.
    • Support client relationships to effectively achieve wind market sector goals and strategies.
    • As needed, perform various field testing and observations.
    • As needed, assist field operations with technician training and review.
    • Must be action oriented, able to effectively/efficiently manage time, and able to learn quickly.

Required Skills

    • Excellent verbal and written communication skills.
    • Possess strong analytical skills and high attention to detail.
    • Strong organization and customer service skills.
    • Ability to exceed client expectations while thriving in a time critical / dynamic work environment.
    • Ability to work both independently and as a team member.
    • Proficient in Microsoft Office including Word, Excel, Outlook, SharePoint.
    • Ability to create, maintain, and communicate project budgets

Required Experience:

    • Bachelor's degree (BS) ingeotechnical, civil, or related engineering field required.
    • Professional Engineer registration/licensure or ability to obtain within two years.
    • Five or more years of construction materials testing or geotechnical engineering experience preferred, but not required.
    • Previous experience with large scale construction projects preferred.
    • Must have a valid driver's license
    • Ability to travel up to 15% of time

#LI-MB1

Compensation Range:

$88,000.00 - $131,000.00

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com.

As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us athrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.