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Remote Customer Support Engineer Jobs in Rochester, MN

Scrum Master (Remote)

Rochester, MN · On-site +1

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

Scrum Master (Remote)

Rochester, MN · Remote

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

Senior Counsel - Remote

Rochester, MN · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

Structural Engineer

Goodhue, MN · On-site +1

$80K - $120K/yr

Collaborate cross functionally across KE design and project teams, customer representatives ... HSA contributions to support your medical expenses * Company-paid life insurance and disability ...

Showing results 21-40

Remote Customer Support Engineer information

See Rochester, MN salary details

$39.6K

$79.9K

$110.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote customer support engineer in Rochester, MN is $79,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $91,500.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, MN? For Remote Customer Support Engineer jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Rochester, MN look for? The top searched job categories for Remote Customer Support Engineer jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Customer Support Engineer jobs? Cities near Rochester, MN with the most Remote Customer Support Engineer job openings:
Infographic showing various Remote Customer Support Engineer job openings in Rochester, MN as of June 2026, with employment types broken down into 65% Full Time, 29% Part Time, 4% Temporary, and 2% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $79,865 per year, or $38.4 per hour.

Principal Data Engineer - Enterprise Data & Analytics - Remote

Mayo Clinic

Rochester, MN • On-site, Remote

$116K - $139K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago


Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 696 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers


Job description

The Principal Data Engineer serves as a hands-on technical authority responsible for defining and implementing enterprise-scale data architecture and engineering strategies while actively contributing to solution design, development, optimization, and technical delivery. As part of an assigned product team, this role develops and deploys data pipelines, integrations, and transformations to support analytics and machine learning applications using open-source programming languages and vendor software. The position requires a strong understanding of the organization's current solutions, coding languages, tools, and Enterprise Data and Analytics technology framework, as well as the ability to apply independent judgment, provide consultative services to departments, divisions, and leadership committees, and partner with product owners and Analytics and Machine Learning delivery teams to identify and retrieve data, conduct exploratory analysis, transform data, visualize trends, build and validate analytical models, and translate qualitative and quantitative assessments into actionable insights.


Key responsibilities:
These positions are hands-on engineering roles. In this role, employees are expected to actively design, develop, review, and optimize production code and platform capabilities while providing technical leadership and mentorship to engineering teams.
 

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

A Bachelor's degree in a relevant field such as engineering, mathematics, computer science, information technology, health science, or other analytical/quantitative field and a minimum of seven years of professional or research experience in data visualization, data engineering, analytical modeling techniques; OR an Associate's degree in a relevant field such as engineering, mathematics, computer science, information technology, health science, or other analytical/quantitative field and a minimum of nine years of professional or research experience in data visualization, data engineering, analytical modeling techniques. In-depth business or practice knowledge will also be considered. 

Incumbent must have the ability to manage a varied workload of projects with multiple priorities and stay current on healthcare trends and enterprise changes. Interpersonal skills, time management skills, and demonstrated experience working on cross functional teams are required. Requires strong analytical skills and the ability to identify and recommend solutions and a commitment to customer service. The position requires excellent verbal and written communication skills, attention to detail, and a high capacity for learning and problem resolution. Advanced experience in SQL is required. Advanced Experience in scripting languages such as Python, JavaScript, PHP, C++ or Java & API integration is required. Experience in hybrid data processing methods (batch and streaming) such as Apache Spark, Hive, Pig, Kafka is required. Experience with big data, statistics, and machine learning is required. The ability to navigate linux and windows operating systems is required. Knowledge of workflow scheduling (Apache Airflow Google Composer), Infrastructure as code (Kubernetes, Docker) CI/CD (Jenkins, Github Actions) is required. Experience in DataOps/DevOps and agile methodologies is required. Experience with hybrid data virtualization such as Denodo is preferred. Working knowledge of Tableau, Power BI, SAS, ThoughtSpot, DASH, d3, React, Snowflake, SSIS, and Google Big Query is preferred. 

The preferred candidate will possess:

  • Expert-level proficiency in Python and SQL with extensive experience developing enterprise-scale production systems.
  • Advanced expertise in scalable distributed computing frameworks and modern data processing platforms.
  • Advanced experience implementing and governing open data architectures utilizing Apache Iceberg, Delta Lake, Apache Hudi, and related technologies.
  • Deep understanding of modern analytical storage formats including Parquet, Avro, and ORC.
  • Demonstrated expertise in lakehouse architecture, data platform design, and large-scale data engineering practices.
  • Experience architecting and implementing cloud-agnostic solutions across multiple technology ecosystems.
  • Experience designing highly scalable, fault-tolerant, secure, and observable data platforms supporting analytics, AI, machine learning, and operational workloads.
  • Experience establishing enterprise engineering standards, architecture patterns, and modernization strategies.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919