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Remote Customer Support Engineer Jobs in Rochester, MN

Mayo Clinic

Principal Data Engineer - AI Program

Rochester, MN · On-site +1

$116K - $139K/yr

... support analytics and machine learning applications and solutions as part of an assigned product ... This is a full-time remote position within the United States. Mayo Clinic will not sponsor or ...

Mayo Clinic

Principal Data Engineer - AI Program

Rochester, MN · On-site +1

$116K - $139K/yr

... support analytics and machine learning applications and solutions as part of an assigned product ... This is a full-time remote position within the United States. Mayo Clinic will not sponsor or ...

Da Vinci Software

Scrum Master (Remote)

Rochester, MN · Remote

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

Da Vinci Software

Scrum Master (Remote)

Rochester, MN · On-site +1

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

... support to Homeowners through digital channels. The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service requests quickly and professionally using remote assessment ...

MDS Solutions

REMOTE MDS Coordinator

Rochester, MN · Remote

$33.50 - $42.75/hr

Review and verify MDS documentation and charting requirements to support the clinical services ... Promotes and demonstrates excellence in customer service Employment Type: OTHER

MDS Solutions

REMOTE MDS Coordinator

Rochester, MN · On-site +1

$33.50 - $42.75/hr

Review and verify MDS documentation and charting requirements to support the clinical services ... Promotes and demonstrates excellence in customer service

MDS Solutions

REMOTE MDS Coordinator

Rochester, MN · Remote

$33.50 - $42.75/hr

Review and verify MDS documentation and charting requirements to support the clinical services ... Promotes and demonstrates excellence in customer service

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Rochester, MN

Remote Customer Support Engineer information

See Rochester, MN salary details

$39.6K

$79.9K

$110.3K

How much do remote customer support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote customer support engineer in Rochester, MN is $79,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $91,500.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Rochester, MN? For Remote Customer Support Engineer jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Rochester, MN look for? The top searched job categories for Remote Customer Support Engineer jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Customer Support Engineer jobs? Cities near Rochester, MN with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Senior Software Engineer / BI Developer (GCP, Power BI, Tableau)

Senior Software Engineer / BI Developer (GCP, Power BI, Tableau)

Expleo

Rochester, MN • On-site, Remote

$71 - $81/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Overview
Location: Remote within USA
Employment Type: W2 Contract
Are you a senior-level engineer who thrives at the intersection of data, analytics, and scalable cloud services? Trissential is hiring a Senior Software Engineer / BI Developer to join our client's team, where you'll play a pivotal role in building modern, cloud-based data solutions that directly support clinical and analytics-driven applications. This is your opportunity to work on cutting-edge platforms-combining GCP, Power BI, Tableau, and advanced analytics-while making a meaningful impact.
What's in It for You?
  • High-Impact Work - Build and optimize data-driven applications that support clinical insights and decision-making
  • Modern Tech Stack - Work with GCP, BigQuery, Power BI, Tableau, and evolving analytics platforms
  • Ownership & Influence - Own the semantic layer and help drive the BI transition roadmap
  • Innovation & Growth - Engage with cutting-edge cloud, big data, and machine learning technologies
  • Collaborative Culture - Partner with product, data engineering, and architecture teams to deliver real outcomes

Your Role & Responsibilities
  • Design and build scalable backend services supporting analytics and clinical applications
  • Own and optimize the semantic layer across SAS, MCC, and Power BI environments
  • Develop high-performance Power BI datasets, reports, and dashboards (advanced DAX required)
  • Maintain and modernize Tableau dashboards, transitioning them into Power BI where appropriate
  • Query and model large datasets using GCP BigQuery for analytics consumption
  • Contribute to microservices architecture ensuring reliability, scalability, and performance
  • Collaborate with product owners, architects, and engineers to translate business requirements into solutions
  • Maintain and interpret legacy SAS environments, supporting transition efforts
  • Perform deep-dive troubleshooting and root cause analysis for data and system issues
  • Document datasets, reporting logic, and data lineage to enable self-service analytics
  • Mentor junior engineers and contribute to cross-functional improvement initiatives

Skills & Experience You Should Possess
  • 7+ years in data, software engineering, or analytics roles
  • 5+ years of hands-on BI development experience
  • Advanced expertise in:
    • Power BI (DAX, data modeling, RLS, performance tuning)
    • Tableau (complex dashboard development and maintenance)
  • Strong SQL skills with experience in large-scale data environments
  • Experience with GCP / BigQuery (data modeling, performance optimization)
  • Knowledge of backend development using languages such as Python, Java, Go, or C#
  • Experience building scalable, distributed systems and cloud-native applications
  • Strong understanding of software development lifecycle (SDLC), Agile, and DevOps practices
  • Excellent communication skills with the ability to work across technical and business teams

Bonus Points If You Have:
  • Experience working with SAS in legacy or transitional environments
  • Knowledge of healthcare data compliance (HIPAA, PHI handling, row-level security)
  • Experience with machine learning, data science workflows, or advanced analytics
  • Familiarity with Power Query (M), Python, or R
  • Exposure to data warehousing and enterprise BI platform migrations

Education & Certifications You Need:
  • Bachelor's degree in Computer Science, Engineering, or related field (required)
  • Master's degree in a relevant field (preferred)
  • Relevant cloud certifications (AWS, Azure, or GCP) are a plus

What We Offer
At Trissential, we believe in empowering top talent with meaningful work, competitive pay, and a supportive environment. By joining our client's team, you'll work on impactful projects while advancing your career.
  • Competitive Compensation -$71-$81 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
  • Comprehensive Benefits for you and your dependents - Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
  • Paid Time Off - Offers paid time away from work
  • Remote Flexibility - Work from anywhere within the U.S.
  • Career Growth - Access to advanced technologies, training, and leadership opportunities
  • Collaborative Environment - Work alongside top-tier engineers and data professionals

This role is open only to candidates authorized to work in the United States.
Ready to Elevate Your Career?
If you're passionate about building scalable data solutions and want to work with a forward-thinking team leveraging the latest in analytics and cloud technology, this is your moment.
Apply today and take the next step in your journey with Trissential!

Apply